How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

MA

Monica Anescot

Feefo Verified

7 years ago

What Monica Anescot said about UnderTheDoormat:

Book with them BUT keep their number close.

The owner was GREAT and the flat was LOVELY. That said, the UnderTheDoormat team was nice but very unprofessional. Booked a flat for 3-weeks for my mother, the flat we received was borderline...

Date of purchase: 09/30/2018

0

CO

Charles Sichel-Outcalt

Feefo Verified

7 years ago

What Charles Sichel-Outcalt said about UnderTheDoormat:

Excellent service, excellent location, excellent value

These are terrific people, and they provide excellent service. We had a couple tiny issues during our stay, and each time they responded with exactly what we needed immediately. The flat we rented...

Product reviews

Date of purchase: 08/01/2018

0

LM

Lyn Moreau

Feefo Verified

7 years ago

What Lyn Moreau said about UnderTheDoormat:

Very confortable one bedroom ground floor apartment with all the necessary amenties to make the stay a memorable one. Very close to tube stations and central to be able to get to all the places of...

Date of purchase: 09/30/2018

0

Trusted Customer

Feefo Verified

7 years ago

Excellent service, very accomodating

Excellent service. The company representative was there before the appointed time and the apartment was ready when we arrived. The welcome snacks was a nice touch! Check-out could not be easier. We...

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Date of purchase: 08/01/2018

0

OM

orit modlinger

Feefo Verified

7 years ago

What orit modlinger said about UnderTheDoormat:

Best service.

Very good service. Very dood comunication.

Richard

UnderTheDoormat

6 years ago

Hi Orit, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Orit, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Date of purchase: 09/30/2018

0

JW

Joey Wong

Feefo Verified

7 years ago

What Joey Wong said about UnderTheDoormat:

很赞

房子非常棒，完全超出我们的预期。卫生很好、洗浴、厨房和卧室都非常舒适。有足够多的房间所以不用担心是否不够住。UnderTheDoormat的工作人员非常耐心负责，完美的体验！

Product reviews

Date of purchase: 08/15/2018

0

Trusted Customer

Feefo Verified

7 years ago

The property itself was nice, but we were disappointed with the service. After we booked our stay, we were required to pick an exact time of arrival within the allowed time frame, even though we had...

Product reviews

Date of purchase: 07/07/2018

0

Trusted Customer

Feefo Verified

7 years ago

Every thing was great

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Date of purchase: 08/29/2018

0

Trusted Customer

Feefo Verified

7 years ago

A great find in London!

Very cordial and complete service from pre-arrival to check-in to checkout. The flat was immaculate and many small touches for our comfort were included, such as kitchen items. Very clear directions...

Date of purchase: 09/15/2018

0

Trusted Customer

Feefo Verified

7 years ago

We felt like home in this nice and cozy house. This place can absolutely be recommended.

Product reviews

Date of purchase: 09/10/2018

0

UnderTheDoormat Reviews

Traditional Home in Kew GardensMore reviews of this product (10)View product websiteTerrific flat. Just what we needed for the family, in the perfect location.

Elegant Kings Cross Studio close to Regents ParkMore reviews of this product (3)View product websiteGreat location, near several Underground stations. Close to supermarkets as well as a nice street with restaurants/shops.

Charming Maida Vale Home by Little VeniceMore reviews of this product (3)View product websiteVery good. We loved it all.

Spacious Wandsworth Family Home by the parkMore reviews of this product (1)View product website很赞的房子，强烈推荐给团体出行人员，工作人员十分耐心负责。

Comfortable Home in WandsworthMore reviews of this product (3)View product websiteDisappointing service overall

Luxury Apartment near Battersea Power StationMore reviews of this product (1)View product websiteEvery thing was good thank you

Beautiful Battersea Park homeMore reviews of this product (13)View product websiteWe will return. For sure!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?