UnderTheDoormat Reviews

Dear guest, Thank you very much for taking the time to share your experience with UnderTheDoormat. I am sorry that your stay did not meet your expectations. Unfortunately, sizes and names differ from a country to another. Therefore a UK king size bed is different from a US. I am sure you would understand that this is not an easy fix, and I am sorry that the apology hamper pack did not change your satisfaction. We strive to deliver the best experience to all of our guests, and take note of your feedback regarding communication. Once again, thank you very much for sharing your comments. I sincerely hope you would give us another chance to welcoming you anytime in the future. Best wishes and kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Dear guest, Thank you so much for sharing your experience with UnderTheDoormat. It is such a pleasure to receive your kind review, as a reward for all of our team members, who always strive to ensure a great stay to all of your guests. We hope to welcome you again soon, Best wishes and kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Dear guest, What a pleasure to receive your lovely feedback! Thank you so much for sharing your experience with UnderTheDoormat and we are looking forward to welcoming you back anytime in the future. Best wishes and kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We are delighted to see that you enjoyed a pleasant stay in our home. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Alistair, Thank you for the wonderful review regarding your recent stay in our home. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Ann, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Ingrid, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear guest, Thank you so much for sharing your lovely review! It will be our pleasure to welcome you again in the future, Best wishes, Josef, Guest Experience Manager at UnderTheDoormat

Dear Kristin, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear guest, Thank you very much for taking the time to review your recent experience with UnderTheDoormat. Feedback is significant to us, as it helps improve the quality of our services. I am sorry to read that you had concerns over your security deposit as this is one of our standards procedures. All deposits are released after our final check-out inspection, however, once we refund it, it takes between 5 to 7 days to reappear into your account. We would always gladly reassure our guests, even after departure, by sharing all relevant information such as the Acquirer Reference Number (ARN) to help chase the transaction from the bank. (When ARN is available) I take notes of all your comments. As mentioned above, we are always seeking to enhance guest experience and satisfaction, Once again, thank you for your feedback, and we hope to have the pleasure to welcoming you back any time in the future, Best wishes and kind regards, Josef, Guest Experience Manager at UnderTheDoormat