UnderTheDoormat Reviews

Dear Heloisa, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced during your stay regarding the Wi-Fi connectivity and bed size. We understand the importance of reliable Wi-Fi for our guests, and we regret that we fell short in providing this essential amenity during your stay. We will investigate the issue further to ensure that all rooms have proper connectivity, and we will update our advertising accordingly to reflect the current status. Rest assured the bed was a UK double and we do understand that UK bed sizes are smaller than rest of the world. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the view from the apartment. We want to assure you that we strive to provide accurate descriptions and have clearly shown pictures of the apartment in the listing to give our guests a comprehensive understanding of the surroundings. Regarding the shower issue, we appreciate you bringing this to our attention. We will promptly investigate the matter, as we have never received any complaints about it in the past. Ensuring that all amenities function properly is crucial to us, and we will address any issues to improve the overall experience for our guests. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Luca, Thank you for taking the time to share your feedback with us. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you so much for your kind words! We are thrilled to hear that you had a pleasant and enjoyable experience during your stay with us.We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Tracey, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your fantastic review helps us work hard to deliver the best possible service everyday. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you so much for your kind words, we'll make sure to pass them onto the staff. We are thrilled to hear that you enjoyed your stay and would look forward to seeing you again! All the best, Underthedoormat Team

Dear Valeria, Thank you very much for taking the time to share your feedback. We're delighted to hear that you found our apartment's location excellent and enjoyed your stay overall. We sincerely apologize for any inconvenience caused by the cleanliness issues you encountered. We have shared your comments with our cleaning team to ensure that we address these areas promptly and uphold our standards of cleanliness for all our guests. We strive to provide a comfortable and welcoming experience for all our guests while respecting their privacy, and we're pleased to know that we succeeded in this aspect. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the maintenance issues you encountered during your stay. Your feedback is invaluable in helping us improve our services. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.