How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

Displaying all 857 reviews

Abdullah Alghamdi

10 days ago

What Abdullah Alghamdi said about UnderTheDoormat:

Great and swift service.

Product reviews

Date of purchase: 05/22/2024

Trusted Customer

11 days ago

The staff of UnderTheDoormat did a fabulous job communicating and working with us to make sure we had a great stay. They checked periodically to make sure we didn’t have any questions or issues. Mid-

...

Read all

Product reviews

Date of purchase: 05/22/2024

Alyssa Hughes

Birmingham

11 days ago

What Alyssa Hughes said about UnderTheDoormat:

Very quick and efficient. They were able to answer all of enquiries and questions about the place.

Product reviews

Date of purchase: 05/22/2024

Amber Schutte

11 days ago

What Amber Schutte said about UnderTheDoormat:

East check-in and communication.

Product reviews

Date of purchase: 04/05/2024

steve evans

Southbroom

13 days ago

What steve evans said about UnderTheDoormat:

coffee machine required. bedside lights didn't work.

Product reviews

Date of purchase: 05/03/2024

Trusted Customer

16 days ago

Super, stayed in contact all the way. Just note that it is self service apartment so not daily cleaning.

Richard

UnderTheDoormat

8 days ago

Dear guest, thank you for the kind words about the property and service. We are delighted to hear that you enjoyed your time in London! For the cleaning, this is helpful set of feedback that we expect to action later this year with increased cleaning frequencies. Once this occurs, we would love to host you again! Kind regards, UnderTheDoormat

Product reviews

Date of purchase: 05/17/2024

Alastair Clark

17 days ago

What Alastair Clark said about UnderTheDoormat:

Team waiting on arrival where nice and communicated well with us over WhatsApp

Product reviews

Date of purchase: 05/15/2024

Dennis Burton

18 days ago

What Dennis Burton said about UnderTheDoormat:

Very responsive customer service team, welcoming and support concierge team from a hello with every arrival, accepting packages and laundry on my behalf, helping with requests, a flexible caring suppo

...

Read all

Product reviews

Date of purchase: 05/15/2024

Bernadette Parker

18 days ago

What Bernadette Parker said about UnderTheDoormat:

glass door provided no privacy , particularly at night. Would have benefitted from door curtain or blind. Had great difficulty entering premises as key did not work properly. Bed mattress thin and

...

Read all

Product reviews

Date of purchase: 05/15/2024

Simon

Switzerland

20 days ago

What Simon said about UnderTheDoormat:

Great to be able to bag-drop at 9am, thank you (check-in wasn't until 4pm). Friendly desk staff even helped with the luggage.

Richard

UnderTheDoormat

19 days ago

Dear Simon, it was a pleasure to be able to host you in London. We are glad to hear that your experience matched the high standards of quality service that we provide to guests, and we'll ensure that the desk team is appreciated for their performance. Have a safe trip home, and we would love to have the chance to see you again. Kind regards, UnderTheDoormat Team

Product reviews

Stunning 1-br apartment with spare king bed in the lounge room. Nicely furnished. So so quiet. Its like being at home.

Richard

UnderTheDoormat

19 days ago

We are glad that the accommodation felt homely, it is important that the property provides guests with the ability to feel safe and comfortable while remaining in the center of London. We are constantly looking for ways to improve it, and happy to hear that the results have exceeded your expectations. Kind regards, UnderTheDoormat Team

Date of purchase: 05/10/2024

Not received a review invite?

About UnderTheDoormat

Travel Accommodation

Read all

02079 521 650

210 New Kings Road, London, Greater London, SW6 4NZ, United Kingdom

The Cadogan Apartment next to Sloane Square

View all media (10)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

UnderTheDoormat Reviews

Stunning Two Bedroom Docklands Apartment with BalconyGreat apartment. Clean and very nice views and location.More reviews of this product (3)View product website

Stunning Home near Earl's CourtThe apartment was conveniently located to the Earl’s Court Underground station; about a 5 minute walk. This made getting around London so easy. The ...More reviews of this product (19)View product website

Flat 4204 Greengate 3B 6GThe accommodation was amazing. We had been given kitchen appliances and cleaning supplies by the customer service. The windows were full body so you c...More reviews of this product (1)View product website

The Ebury Suite next to Sloane SquareLovely, clean flat in excellent location.More reviews of this product (23)View product website

Immaculate New Studio Apartment in Canary Wharfgood location once found thanksMore reviews of this product (9)View product website

The Chelsea Studio next to Sloane SquareCannot get a better locationin Chelsea, right next to station!More reviews of this product (21)View product website

Superb Apartment with Terrace near the River in PutneyWell equipped flat with lots of space for 4 adultsMore reviews of this product (12)View product website

Deluxe Two Bedroom Apartment in London's Canary WharfI thought the price was fair considering the cleanliness of the flat, quality furnishing, weekly cleaning, convenience of the location and amenities i...More reviews of this product (9)View product website

Luxury One bedroom Greenwich Studio Apartment near Canary WharfOn a positive note the shower was excellent.More reviews of this product (6)View product website

The Belgravia Suite next to Sloane SquareStunning 1-br apartment with spare king bed in the lounge room. Nicely furnished. So so quiet. Its like being at home.More reviews of this product (27)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?