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SPL Villas Reviews | Customer Service Reviews for https://www.feefo.com/reviews/trust-club-ltd-ta-spl-villas | Feefo

Displaying all 50 reviews

gillian nicholls

Feefo Verified

Thatcham

1 year ago

What gillian nicholls said about SPL Villas:

Protaras Villa holiday

SPL are very friendly and responsive. I dealt with Kerry Briers and she was lovely.

Jennifer Richardson

Feefo Verified

1 year ago

Marian Falconer

Feefo Verified

whitley bay

1 year ago

What Marian Falconer said about SPL Villas:

Best Company for peace of mind

Excellent cannot fault them with anything, prompt service and replies and reassuring with any concerns, would use again

Trusted Customer

Feefo Verified

1 year ago

Villa Can Ros

When making initial enquiries re this property, SPL were all saying how wonderful it would be in our situation. However, when we complained about the state of the villa and grounds, and how it...

Jack

SPL Villas

1 year ago

Thank you for your feedback. We’re truly sorry to hear that the villa and grounds did not meet your expectations and impacted your holiday experience. As your booking was villa-only, it's important to note that we act as an agent, rather than the principal in such situations. While we are always happy to assist and liaise with property owners on your behalf, the responsibility for the property's condition lies with the owner. We understand your concerns, and while we offered an apology, we regret that the compensation offer that you accepted was below your expectations. Your feedback is important to us, and we’ll continue to work closely with property owners to ensure high standards are maintained. Thank you again for bringing this to our attention.

Samantha Baron

Feefo Verified

Maidenhead

1 year ago

What Samantha Baron said about SPL Villas:

Villa holiday Mallorca September 2024

Having spent many hours checking for recommended villa rental companies I am delighted with the service I received from the team at SPL. From initial enquiry to final payment it was a smooth...

Pamela Boulton

Feefo Verified

Worthing

1 year ago

What Pamela Boulton said about SPL Villas:

Gorgeous Pefkos Villa

Superb service throughout from point of booking to departure. Tickets advised we needed to call a number on arrival at the airport then would be met at the villa with the keys etc, this was...

Karen Byrne

Feefo Verified

Manchester

1 year ago

What Karen Byrne said about SPL Villas:

Fabulous

Rep visited the morning after we arrived. Was very informative.

Nicola McGhie

Feefo Verified

1 year ago

What Nicola McGhie said about SPL Villas:

Ideally located but tired

Kerry Briers was excellent and did her best to help us, but when we need SPL to step up they wouldn't back her or us up.

Geoff Wood

Feefo Verified

Essex

1 year ago

What Geoff Wood said about SPL Villas:

Excellent SPL

Excellent staff, big thank you to Kerry.

Mike Mayr

Feefo Verified

Krems

1 year ago

What Mike Mayr said about SPL Villas:

Relaxing week in the heart of cultural and culinary tuscany

More than expected help from our host, ready in any time and any way to help or answer questions

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About SPL Villas

Launched in 2021, award winning SPL Villas are a villa holiday company offering 1,500 carefully selected villas across the Mediterranean and Florida. Independently, and family, owned, we offer a truly personal customer service, with our reservations team on hand to assist you in choosing a villa and a destination that is right for you. With over 40 years of providing villa holidays between them, their expertise is second to none. They will look after you in the same manner that they have been looking after our friends and families, finding you a villa situated in only the most beautiful holiday destinations. Our personal, customer service has been 5 star rated by our customers, and your villa holiday is very important to all of us. We want to do everything possible to ensure you make the right choice and understand that your time away with us is priceless. We take our time when sourcing all our villas, ensuring that we offer you a wide variety of features, local amenities, and beautiful locations. We take the hassle out of booking your villa holiday, so that you can sit back, relax, and enjoy your villa holiday.