The item arrived in terrible condition and there was no apology given and their offered resolution was not ideal.
Really bad customer experience and I will not order from them again.
I ordered the wrong size jeans. I called the Kensington store to check whether they had a different size, which they didn't; however, the lady checked if they were available at the Chelsea store and...
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Product reviews
Natalie
Trilogy Stores
8 years ago
Hello
I've just sent you an email on our alteration services which you can take advantage of if the fit is not quite right for you, but you can find out more here: https://www.trilogystores.co.uk/alteration-service.aspx
Trilogy is London's premium denim specialist with one simple aim - to find every woman the perfect pair of jeans. Working with highly coveted brands to develop exclusive collections and must-have pieces Trilogy delivers a lifestyle wardrobe based around denim.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Trilogy is London's premium denim specialist with one simple aim - to find every woman the perfect pair of jeans. Working with highly coveted brands to develop exclusive collections and must-have pieces Trilogy delivers a lifestyle wardrobe based around denim.