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Cruise Megastore /Travel Megastore Reviews

Displaying all 2,186 reviews

Trusted Customer

8 years ago

good first impression, follow-up could be better

The company rep was very nice and patient, he answered all my questions. He called back twice to notify me about different options and/or changes before finalizing the purchase. But he switched me...

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

We appreciate your feedback and will certainly forward your comments the your Consultant. Thank you.

Trusted Customer

8 years ago

BEWARE. Unfortunately my initial impression turned into DISAPPOINTMENT when I called the company a month later to organize my insurance. Not only they did not want to do anything about the incorrectly booked 'window obstruction' instead of the requested 'no window obstruction', they DID NOT EVEN APOLOGIZE after I posted my original comment. THE ORIGINAL INSURANCE QUOTE WAS INCORRECT. On top of it, I was informed that my booked cabin has BUNK BEDS. This I was NEVER informed about, it did not come up during the original booking and it does not state anywhere on the booking confirmation - and is obviously unsuitable for an older couple. NOW I DON'T KNOW IF MY HUSBAND EVEN WANTS TO GO ON THE CRUISE - it was supposed to be a present. Still hoping that the company will correct it, the cruise leaves in 3 weeks. The original booking agent was Jack (pleasant but now I am not sure whether he was properly trained) and the lady helping me now is Angela (very helpful but apparently not much she can do).

Date of purchase: 11/22/2017

Trusted Customer

Wodonga

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Not happy

We paid our deposit on Friday 29th last week. Money was taken out same afternoon , but we received no receipt. Heard nothing from them so rang again Thursday 4th. Finally received a receipt and...

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Thank you for your feedback. I have contacted the Consultant and have asked that they make contact with regard to your concerns.

Date of purchase: 12/30/2017

Trusted Customer

8 years ago

Margaret was amazing! She kept me informed and her customer service was second to none. I just received our laynart and a note from her wishing us a safe trip. Will definitely be calling for our...

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Excellent. Thank you for your feedback.

Date of purchase: 12/29/2017

Trusted Customer

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Very good and easy to deal with

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Thank you for your comments we look forward to booking you again soon.

Date of purchase: 12/27/2017

Trusted Customer

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Margaret was a clear communicator, pleasant and professional.

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Thank you for your positive comments we appreciate your time.

Date of purchase: 12/22/2017

Trusted Customer

8 years ago

Excellent customer service

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Thank you for your feedback we appreciate your time.

Date of purchase: 12/22/2017

Trusted Customer

Tyabb 3913 melbourne Australia

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

All aboard with cruise megastore,,

Very helpful when I had trouble logging on for cruise tickets.

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Happy we could be of assistance and thank you for your feedback.

Date of purchase: 12/19/2017

Trusted Customer

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

It was a plesurable experience. Thank you.

Hi I just found Melissa who handled our booking to be very pleasant and so very helpful.

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Thank you for your comments I will be sure to pass them on to Melissa.

Date of purchase: 12/01/2017

Trusted Customer

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Great, but I should have waited for the quote before giving quote from other providers!

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

We appreciate your feedback and thank you for your time.

Date of purchase: 12/13/2017

Trusted Customer

Bauple Qld

8 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Good service

Josh was very helpful and patient. Yes I recommended a friend already and I would book with them again

Customer Service

Cruise Megastore /Travel Megastore

8 years ago

Thank you for your feedback. We appreciate your comments.

Date of purchase: 11/27/2017

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