Thank you very much for your kind review and for awarding your recent tour experience with us five stars. We are truly delighted to hear that your Travel Director provided exceptional service and support throughout your journey, going above and beyond to ensure all guests were well looked after. It is always heartening to receive such positive feedback about the dedication of our team.
We do, however, acknowledge your concern regarding the optional experiences and the associated costs. We strive for full transparency and encourage all our guests to visit our website prior to booking, where each itinerary is clearly outlined with detailed descriptions of both included and optional experiences, along with their respective costs. This information is provided to assist our guests in planning and budgeting appropriately for their trip.
That said, we understand how unexpected costs can affect one's overall experience, and we regret that this aspect of the tour did not align with your expectations. Your comments have been shared with our team, and we are grateful to you for highlighting an area where we can continue to improve communication and clarity.
Thank you once again for choosing to travel with us. We hope the memories you created on tour will stay with you for years to come, and we would be honoured to welcome you again on a future journey.