Thank you for your honest feedback. We are thrilled to hear that your Travel Director and Coach Driver made such a great impression and that you had an incredible journey. We understand that hotel standards can vary between countries, and we strive to ensure that all our appointed hotels meet our high standards. However, we apologise that the accommodation aspect of the tour did not meet your expectations. Rest assured, we have shared your feedback with our Quality Control team to ensure that our accommodation continues to provide the best possible experience for our guests. That said, it does concern us to hear that there were aspects of your trip that you felt could have been improved upon. Your feedback has been shared with the relevant departments to ensure we continue offering the best experience to our future travellers. While we note that you may not choose to travel with Trafalgar again, we wish you all the best in your coming vacation endeavours, wherever they take you.
