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Cruise & Vacation Desk Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,719 reviews

BRIGID & JOHN KEMPPAINEN

Feefo Verified

6 years ago

What BRIGID & JOHN KEMPPAINEN said about Cruise & Vacation Desk:

did a good fast job

MICHELLE & RAYMOND DEENEY

Feefo Verified

6 years ago

What MICHELLE & RAYMOND DEENEY said about Cruise & Vacation Desk:

Provided superior personal and professional assistance and advocacy

No longer use any other agency due to the exemplary service provided

Trusted Customer

Feefo Verified

6 years ago

Average service from an averageTA.

The C & V Desk travel agent could have been much more responsive concerning specific requests for information for future cruises. They also seemed unaware of special pricing offered by some cruise...

BEN & CAROL BERGMANN

Feefo Verified

6 years ago

What BEN & CAROL BERGMANN said about Cruise & Vacation Desk:

very good and helpful

Trusted Customer

Feefo Verified

6 years ago

I know I am getting the very best service! No matter who I speak with on the phone I find I am treated well and all my questions and concerns are answered. Jordan Glanda is my go-to girl and she is...

MARK & JOYCE HUNTER

Feefo Verified

Germantown, TN

6 years ago

What MARK & JOYCE HUNTER said about Cruise & Vacation Desk:

Debra Brown has been terrific to work with. Very thorough, personable, and responsive. Debra will immediacy check into any question we have with a quick answer or resolution.

GEORGE & LINDA FOSTER

Feefo Verified

6 years ago

What GEORGE & LINDA FOSTER said about Cruise & Vacation Desk:

Debra Brown is the reason we keep coming back to the cruise desk

CHERYL & LYAL PETERS

Feefo Verified

6 years ago

What CHERYL & LYAL PETERS said about Cruise & Vacation Desk:

Their service was excellent and they have always been there to help us with any problems that we might have with the cruise lines.

Trusted Customer

Feefo Verified

6 years ago

Not well trained. No incentive

They are not knowledgeable on how upgrades or price drops work. I’ve had to train multiple people at their business and even ask for a 3 way conversation with the cruise line many times. Their...

Jill L.

Cruise & Vacation Desk

6 years ago

We're sorry to hear that you have encountered some hiccups with price drops and upgrades on your reservations. All cruise lines work a little differently in these scenarios andwe do our best to keep up with their policies. Just a reminder that we are openMonday - Fridayfrom 9a - 8p EST and Saturday and Sunday from10a - 6p EST. Your Travel Advisor will be in touch with you later today and we hope to win you back!We appreciate yourfeedback,Cruise & Vacation Desk

Jill L.

Cruise & Vacation Desk

6 years ago

We're sorry to hear that you have encountered some hiccups with price drops and upgrades on your reservations. All cruise lines work a little differently in these scenarios and we do our best to keep up with their policies. Just a reminder that we are open Monday - Friday from 9a - 8p EST and Saturday and Sunday from10a - 6p EST. Your Travel Advisor will be in touch with you later today and we hope to win you back! We appreciate your feedback,Cruise & Vacation Desk

BARBARA & DOUGLAS WILLIAMS

Feefo Verified

6 years ago

What BARBARA & DOUGLAS WILLIAMS said about Cruise & Vacation Desk:

I called to pay off our cruise to Hawaii. I did not have to jump through hoops. It was fast and easy like it always is. I like your company and will continue to book cruises with you. Looking for...

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