Delivery booked for Friday 26th, didn’t arrive. Emailed but no response. Called on Wednesday to be told order was not loaded. Order is now re-booked for the following Friday.
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry that your delivery didn't arrive as expected. We aim to respond to all emails within 2 working days, but am glad we have sorted this for you now.
Date of purchase: 05/24/2023
0
Share
Trusted Customer
Feefo Verified
3 years ago
Was kept well informed by email prior to delivery, on the day the delivery was given a time slot which was very reasonable the delivery was made with no effort and the driver was very professional...
Online ordering was easy and the delivery driver went above and beyond to place the topsoil as near to my gate as possible. Soil was great consistency and would happily order again. Read some bad...
Product was good value, however they failed to deliver on the nominated day. Phoned me at 2pm to say it wasn't going to happen and that it would be next day. Lost a day already but never mind, now...
Read more
Product reviews
Date of purchase: 05/12/2023
0
Share
JL
Jonathan Lofthouse
Feefo Verified
3 years ago
What Jonathan Lofthouse said about Topsoil Direct Ltd:
I ordered 7 bags and only 4 arrived. I had to lay turf the next day and it was only me chasing it up that the other 4 arrived the next day. Not reliable enough to use for business purposes.
Product reviews
Sarah
Topsoil Direct Ltd
3 years ago
We are currently looking into this for you and will be in touch shortly.
Comunication was not the greatest. Only after I enquired anout my order was the delivery date confirmed.
2 bags of bark stacked on top of each other making it difficult for me to unload into...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.