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Titan Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

KH

Kevin Hamlin

Feefo Verified

8 years ago

What Kevin Hamlin said about Titan Direct:

Super efficient service, friendly staff, and good delivery time

Katie

Titan Direct

8 years ago

Thank you very much for the really fantastic review of our service and delivery.

Product reviews

Date of purchase: 11/08/2017

0

Trusted Customer

Feefo Verified

8 years ago

Good product, good price, good service!

Delivery came exactly when expected and goods delivered in perfect condition.

Katie

Titan Direct

8 years ago

Thank you for the really great feedback, it is very much appreciated.

Date of purchase: 10/31/2017

0

NY

Nick Yap

Feefo Verified

8 years ago

What Nick Yap said about Titan Direct:

Very quick service, amazing product

Katie

Titan Direct

8 years ago

Thank you very much for reviewing our service as excellent, we appreciate the great feedback.

Product reviews

Date of purchase: 09/19/2017

0

MA

Mary

Feefo Verified

London

8 years ago

What Mary said about Titan Direct:

Great studying desk

It is a great desk which is beyond my expectation.Did it's job well!!! Would gladly recommend it!!!

Katie

Titan Direct

8 years ago

That is really fantastic to hear, thank you for taking the time to leave such great feedback.

Date of purchase: 09/13/2017

0

MG

Mary Goose

Feefo Verified

8 years ago

What Mary Goose said about Titan Direct:

Colourful chairs, exactly as required.

The address on the labels on the boxes didn't list all of the address details, making it confusing for the delivery driver.

Katie

Titan Direct

8 years ago

Thank you for the review.

I will pass on your comments to our couriers to print off their labels more clearly, as we would have simply passed on details that you provided with your web order.

Product reviews

Date of purchase: 08/31/2017

0

Trusted Customer

Feefo Verified

8 years ago

Good product. Need to improve communication.

There was huge confusion over the delivery date and even after confirming a date directly with the company, the items were delivered 5 days earlier than agreed, meaning my neighbours had to store the...

Katie

Titan Direct

8 years ago

Thank you for taking the time to review us.

I would like to apologise for the delay in getting your chairs 2 days late to you, this was due to the manufacturers stock discrepancy.

Our standard free delivery however would mean that you are not charged for delivery, and unfortunately, we are not able to offer a faster delivery service on these items as they always take 5-7 days to deliver.

We were also unable to price match, as we were £2.76 cheaper than the price match quote that you gave us, so we were already the cheapest!

I am very sorry that you felt unhappy with our service as we always strive to offer great service and great prices - which we thought we provided.

Please give us a call and we will be happy to ensure that any problems are rectified as much as we can.

Date of purchase: 07/31/2017

0

Trusted Customer

Feefo Verified

8 years ago

Excellent service and products, will use again.

Service excellent, prompt delivery and very easy to change the delivery date (by speaking to an actual person! So unusual nowadays!) Chair great, sturdy, comfortable and easy to get the right size as...

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