tinhat™ Insurance Reviews

Hi Collette,

Thanks for taking the time to provide you feedback.

I'm sorry that you haven't been able to find our contact details. We do have a section here which should point you in the right direction: https://tinhat.co.uk/contact-us. But if in doubt you can always call me on 01865 364390 or email sales@tinhat.co.uk with any queries and we'll be happy to help.

We don't attach policy documents to our confirmation emails because that can increase the chances of the confirmation email getting caught in junk folders. We do provide a link to them though, which I'll also include here: https://tinhat.co.uk/policy-terms-conditions

I hope that helps, and please do get in touch if you have any queries.

Best wishes,

Joe

Hi Kathleen,

Thanks for choosing to insure your phone with us, and for taking the time to provide your feedback.

It's great to hear that we were able to help you find the right cover.

Best wishes,

Joe

Hi,

Thanks for taking the time to leave your feedback, though I am surprised and shocked to hear of your dissatisfaction with our service.

You are correct that we require customers to provide the IMEI number of the phone they want to insure in advance of them making a claim. This is an anti-fraud measure, and something that most gadget insurance companies do. Ever since the website launched we've collected this unique identifier during checkout to ensure that customers are covered straight away.

Looking at the record of your order I can see that you did enter an IMEI number into this field - but it doesn't appear to be a valid one as it contains a lot of zeros. Hopefully you've already contacted our policy administrator to correct this on your policy, but if not I would encourage you to do so as soon as possible on 0203 794 9328 or claims@supercoverinsurance.com to ensure that you are covered.

Regarding the cost of our insurance, I am disappointed to hear that you think our cover is expensive. Our priority is to provide reliable cover to our customers, and occasionally this means that we aren't the absolute cheapest. That said, we come pretty close - and we also have very low excess charges compared to our UK competitors.

Best wishes,

Joe

Hi Pushpalatha,

Thanks for taking the time to leave your feedback and I'm really sorry to hear that you were accidentally charged twice for your annual premium. On reading your review I contacted our policy administrator, and they've arranged a refund of the duplicate premium. You should have this shortly.

I'm very sorry for any inconvenience that this caused.

Best wishes,

Joe

Hi Alan,

It's fantastic to hear that you recommend us to friends and family, and that you were happy with our quick repair service.

Thanks so much for taking the time to provide your feedback, it means a lot to us.

Best wishes,

Joe

Hi Rebecca,

Thanks for taking the time to provide your feedback.

It's reassuring to hear that after shopping around you found us to offer the best deal for you. We try our best to price our policies competitively while also ensuring that they provide a great level of cover.

Best wishes,

Joe

Hi Suzanne,

Thanks for choosing to insure with us, and for your kind feedback - we really appreciate it.

Best wishes,

Joe