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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,402 reviews

Trusted Customer

12 months ago

Date of purchase: 04/30/2024

Flowers

Great

Amy

Thompson & Morgan

12 months ago

Thank you for your review. What great feedback! Kind Regards, Amy, Thompson & Morgan Customer Care

Product reviews

Trusted Customer

12 months ago

Date of purchase: 05/30/2024

I didn't bother contacting them as these geraniums are so disappointing

Amy

Thompson & Morgan

12 months ago

We try to ensure that all our plants arrive in the best possible condition and if this is ever not the case we would always ask you to contact our customer service team so that we can look to offer a resolution. We will contact you direct. Kind Regards, Amy, Thompson & Morgan Customer Care

Product reviews

David Preen

Wadebridge

12 months ago

Date of purchase: 05/29/2024

What David Preen said about Thompson & Morgan:

Garden strimmer

Very good

Naomi

Thompson & Morgan

12 months ago

Thank you for leaving your positive feedback David. We do appreciate your comments. Kindest regards, Naomi, Thompson & Morgan Customer Care.

Product reviews

Jane Senior

Leeds

12 months ago

Date of purchase: 06/12/2024

What Jane Senior said about Thompson & Morgan:

Great website, lovely plants and good service

Delivery was as expected and was kept informed of delivery dates. Worth signing up to be a member as you get good discounts.

Naomi

Thompson & Morgan

12 months ago

Thank you for sharing your wonderful review Alison. It is great to know you have signed up to our gardening club and are taking advantage of the benefits. We do appreciate your comments regarding the service we provide and value your feedback. Kindest regards, Naomi, Thompson & Morgan Customer Care.

Product reviews

Jeff Morgan

1 year ago

Date of purchase: 06/14/2024

What Jeff Morgan said about Thompson & Morgan:

Usual high standard of service. plants arrive in good condition and well packaged

Naomi

Thompson & Morgan

12 months ago

Thank you for your 5 star review Jeff. It is lovely to hear your plants arrived safely and you are happy with the service we provide. We do appreciate your comments. Kindest regards, Naomi, Thompson & Morgan Customer Care.

Product reviews

John Pearson

1 year ago

Date of purchase: 05/29/2024

What John Pearson said about Thompson & Morgan:

Very good

Megan

Thompson & Morgan

12 months ago

We're thankful for your feedback, as it helps us shape a vibrant and thriving gardening environment. Thank you for your 5 stars. Kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/23/2024

Some of the plants received are in a very sorry state

Helen M

Thompson & Morgan

12 months ago

Thank you for the 2 stars and feedback and I am sorry to learn of the disappointment with some of the plants. I have today sent an email to you to look into further for you. Kind regards Helen

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/23/2024

Don't use.

Go to a garden centre. The plants are cheaper and more healthy. Will not shop with them again.

Naomi

Thompson & Morgan

12 months ago

I am sorry for any disappointment regarding your order. I can see you have contacted us regarding part of the order and we have resolved the issue you experienced. Many thanks for your feedback. Kindest regards, Naomi, Thompson & Morgan Customer Care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 05/29/2024

Disappointed

Helpful when rung for assistance.

Clare

Thompson & Morgan

12 months ago

Thank you so much for your review, it is lovely to hear you are this happy with our service. If any issues occur, we always like to deal with them as best as we can and resolve any concerns. Thank you for your understanding. Best regards, Clare.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 05/31/2024

Not up to usual

Good in the past, but not for recent purchase

Clare

Thompson & Morgan

12 months ago

Thank you for your review although this is such a shame, and I am so sorry to hear this. We fully understand that with our products being live, things do not always go to plan regardless of all our efforts. Therefore, we offer a 100% Quality Satisfaction Guarantee. All we ask is that you contact us by email of your concern, the more information the better. Our customer care team is always more than happy to help, their aim is to meet our customer’s needs and turn any concerns into a positive outcome. Due to the disappointment caused, I have sent an email to the address provided in your review, in the hope that I can resolve this issue for you. With best regards, Clare

Product reviews

Clare

Thompson & Morgan

12 months ago

Thank you so much for your review however, I am sorry to learn that your order has arrived damaged. We take every care to make sure that your order arrives safely, apologies this has not been the case. Due to the disappointment caused, I have sent an email to the address provided in your review, in the hope that I can resolve this issue for you. With best regards, Clare

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Penstemon Ice Cream CollectionMore reviews of this product (319)View product website

Geranium Best Red F1 HybridMore reviews of this product (1,648)View product websiteI have bought these every year for several years now but these are the most disappointing ones I have ever had

12V Cordless Grass TrimmerMore reviews of this product (49)View product websiteFlimsy and not really fit for any real work

Begonia x tuberhybrida Apricot Shades Improved F1 HybridMore reviews of this product (3,222)View product websiteIt is the second year I have ordered these and they are absolutely lovely. Highly recommend

Canna Cannova DuoMore reviews of this product (4)View product websitePlants arrived I excellent condition. Eye catching bloom.

Tutti Frutti Pre-Planted BasketMore reviews of this product (231)View product website

Clematis Little LemonsMore reviews of this product (160)View product websiteA really flimsy plant. It has no support and just falls over

Geranium Pink SybilMore reviews of this product (22)View product websiteNit seen any flowers yet, hopefully with more time

Hydrangea petiolarisMore reviews of this product (48)View product websiteHasn't really grown alot but hopefully it will given more time, I'm hoping to cover a trellis but this may take some while

Lavender BeeZee Soft PinkMore reviews of this product (2)View product websiteArrived in a very sorry state and have since died

Verbena bonariensis LollipopMore reviews of this product (12)View product websiteThe first plant I received was unwatered and wilting, the second the stem had been snapped off. Have since seen similar, more healthy plants for a lot less money. Will not buy from them again.

Heuchera ObsidianMore reviews of this product (3)View product websiteNice plant but a lot more money than a garden centre.

Nemesia Wisley VanillaMore reviews of this product (12)View product websiteI bought a selection of plants to put in a large pot including this one. This plant arrived 2 months after the others so it is tiny compared to the more established plants. All 3 plugs are tiny and...Read all

12V Cordless Grass TrimmerMore reviews of this product (49)View product websiteDifficult to assemble (for me) and use if not at the right angle. Blades fell off etc. Back to using shears. This is a pity as I really wanted a cordless trimmer.

Petunia Surfinia CollectionMore reviews of this product (1,016)View product websiteOne hanging basket arrived in good condition but the other arrived in a very bad condition. Plants and earth falling out when opened the package. One was able to be used only.

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