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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 112,186 reviews

R Brown

8 years ago

Date of purchase: 07/03/2017

What R Brown said about Thompson & Morgan:

First class prompt and effective service. No hassle

Faye

Thompson & Morgan

8 years ago

That's great to hear so thank you for letting us know :) ~ Kind regards ~ Faye

Product reviews

Patricia Blincoe

8 years ago

Date of purchase: 06/29/2017

What Patricia Blincoe said about Thompson & Morgan:

offer a bit of a con

website told me the cost of my items was one thing and then when the payment went through I found they had taken more . This was because item prices had been deducted because of a supposed special...

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Ryan B

Thompson & Morgan

8 years ago

I am very sorry to hear that, I have taken a look at the order and I believe this is due to the fact that you have used a voucher with your order. However, I do apologise that this was not made clear. I will be sure to pass this on to our web team to have a look in to this. Thank you for your feedback. Kind regards, Ryan

Product reviews

David Barber

Norfolk

8 years ago

Date of purchase: 06/30/2017

What David Barber said about Thompson & Morgan:

Great plants

When the garden ready plants arrived I was so impressed with the way the plants arrived and the size of the plants just fantastic also the quickness in delivery I have always been pleased with all...

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Faye

Thompson & Morgan

8 years ago

Your comments make us very happy as this is the service we expect all our customers to experience. I am sure the plants will produce a wonderful show for you to enjoy for months to come. ~ Regards Faye

Product reviews

Christopher Dewson

8 years ago

Date of purchase: 06/29/2017

What Christopher Dewson said about Thompson & Morgan:

that plants I received where nearly all dead

Ryan B

Thompson & Morgan

8 years ago

Thank you for your review. I am really sorry to hear that you had problems with your Begonias. I have found your order and left further comments on the product review you have also posted. Kind regards, Ryan

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/30/2017

Disappointed

I would love to give them more, but for the second time, they haven't supplied my order. 2 of the 4 items were sold out even though I was able to place the order and pay for it.

Ryan B

Thompson & Morgan

8 years ago

I am so sorry to hear this, it is very unfortunately and I can appreciate how disappointing that this has been for you. I will be sure to raise this so that this can be looked in to. Thank you very much for your feedback. Kind regards, Ryan

Lynn Rawlings

8 years ago

Date of purchase: 06/26/2017

What Lynn Rawlings said about Thompson & Morgan:

Excellent service. Quality products. I am a frequent customer.

Faye

Thompson & Morgan

8 years ago

We are so pleased to learn you have been happy with our products and look forward to being of continued service for many years to come! ~ Kind regards ~ Faye

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Not as good as I had hoped

Sadly less than half of the plants survived. The delphiniums arrived knocked out of their tiny pots so stood no chance. I think I will finish up with just the lavender and carnations. I did send a...

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Faye

Thompson & Morgan

8 years ago

As per my telephone conversation with you today, I apologise for the disappointment with the plants as this is not the standard we expect and as promised I have processed a card refund. Thank you so much for taking the time to post the review and talk to me this afternoon on the phone it was lovely to speak to you. We really do appreciate feedback both positive and negative as this helps us going forward to know what aspects we need to improve on. ~ Kindest regards Faye

Product reviews

R Brown

8 years ago

Date of purchase: 06/28/2017

What R Brown said about Thompson & Morgan:

Great plants delivered in great condition

Anne

Thompson & Morgan

8 years ago

I'm really pleased that your plants arrived in great condition. It's lovely to hear that you've been happy with our service. Kind regards, Anne

Product reviews

jean hollis

chislehurst

8 years ago

Date of purchase: 06/29/2017

What jean hollis said about Thompson & Morgan:

Very pleased with the results

Plants were beautifully packed and arrived in good condition. They are now growing well

Steve

Thompson & Morgan

8 years ago

Thank you for your comments. We are glad you are satisfied with our service. We aim to package every order to a high standard so that customers like yourself receive top quality products. Regards, Steve

Product reviews

Diane Weitz

8 years ago

Date of purchase: 06/28/2017

What Diane Weitz said about Thompson & Morgan:

The plants arrived in poor condition and all eventually died

Ryan B

Thompson & Morgan

8 years ago

Thank you for your review. I am truly sorry that your Perennials did arrive in an unusable condition. I do appreciate how disappointing this is. This will be raised, which will be made easier with the photos you have attached, so we thank you very much for providing these as well. In the meantime, I have replaced your order. Please do get in touch if there is anything further I can help with at all. Kind regards, Ryan

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Chempakreg Yearlong FertiliserMore reviews of this product (2)View product websiteLets hope it really works. only time will tell

Busy Lizzie Accent Mixed Garden ReadyMore reviews of this product (16)View product websiteA really good tray of plants bursting into life when they hit the soil. Areal splash of colour!

Cornus sanguinea Winter FlameMore reviews of this product (225)View product websiteNice little shrubs, lets see how they develop over the year

Echinacea purpurea Double DeckerMore reviews of this product (2)View product websitenot growing yet though planted carefully

Dianthus caryophyllus Trailing Carnations MixedMore reviews of this product (3)View product websiteno sign of growth yet - planted 10 days ago

Tomato Sweet BabyMore reviews of this product (1)View product websitenot planted yet as too late in season

Meconopsis betonicifolia BlueMore reviews of this product (2)View product websitestill in fridge waiting to grow

Delphinium Summer BluesMore reviews of this product (5)View product websitehave not grown -empty pot of soil

Courgette De Nice A Fruit RondMore reviews of this product (6)View product websiteonly one grew of those planted

Penstemon Miniature Bells MixedMore reviews of this product (2)View product websiteno sign of any growing yet

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (52)View product websitePrice Service and plants first class

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (52)View product websiteagain a lot of the plants where dead the oneld wrapped in a net had no leaves on them all pulled off by the net

36 FREE PerennialsMore reviews of this product (164)View product websiteI shall only finish up with less than half of the collection. Not the standard I would expect

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product websitePlants flowering within days of being planted, first class service

Begonia Non-Stop Mixed Garden ReadyMore reviews of this product (33)View product websiteSome good some failed unfortunately?

Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyMore reviews of this product (34)View product websiteNot doing too well, but hope they will buck up

Dianthus Plant Lucky DipMore reviews of this product (99)View product websiteAlthough they haven't made much growth they are looking healthy

Cosmos bipinnatus Cupcakes Garden ReadyMore reviews of this product (78)View product websiteThese were really packed well with their little hat s on and standing up like soldiers

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product websiteThese are growing really well and filling out

Cosmos bipinnatus Lemonadetrade Garden ReadyMore reviews of this product (53)View product websiteAs with all the plants these were well packed and are doing well

36 FREE PerennialsMore reviews of this product (164)View product websiteThese were part of a free offering but I have not been able to use them

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