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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,932 reviews

Margaret Fenton

8 years ago

Date of purchase: 07/04/2017

What Margaret Fenton said about Thompson & Morgan:

Very poor customer service.

I complained about one plant in my order that I felt was not good value for money, it was very small for the price paid. I could have got the same plant from Van Meuwn for half the price. I suspect...

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Nikki

Thompson & Morgan

8 years ago

Hi Margaret, Thank you for your review and for getting in touch. I am sorry to learn that you are not happy with the service that you have received. I have commented separate on each of your product reviews in a hope to make amends. Please rest assured that a refund for your Geraniums has now been actioned and I am sorry that this was not carried out at the time. Please get in touch if we can be of any further assistance and once again, thank you for your time. Thanks Nikki

Ryan B

Thompson & Morgan

8 years ago

Thank you very much for your review. I am glad to hear that you have been happy with the majority of your items, but I am very sorry that you have been disappointed with our service. I have sent you an email with some details regarding your refund, which I can confirm has been done for you. Kind regards, Ryan

Product reviews

Nikki

Thompson & Morgan

8 years ago

Hi Margaret, I am sorry to hear that you are not happy with the size of your Buddleja. The photos that you sent in have been reviewed and we are confident with the quality and size of the product you have received. Once planted up, we are sure that it will flourish and give you the display you are expecting. Our website does tend to show plants when they are fully grown and in flower so that gardeners are able to see a mature version of what they are buying for their garden. However I have taken you comments on board regarding the special offer that you have seen and I have sent you an email about this matter separately. I do hope that this has resolved the issue for you. If however we can be of any further help, please do get in touch. Thanks Nikki

Anne Harrison

Paignton

8 years ago

Date of purchase: 06/30/2017

What Anne Harrison said about Thompson & Morgan:

A great product. I will definitely buy again from Thompson and Morgan.

Easy ordering of my bluebell creeper. It arrived quickly, was well wrapped and in a lovely,fresh condition. I had already bought a big pot and prepared it ready for the plant.

Faye

Thompson & Morgan

8 years ago

Sounds like it is going to a lovely home where it will be well cared for, I'm sure it will do wonderfully :) ~ regards Faye

Product reviews

Gilbert Budgen

8 years ago

Date of purchase: 06/30/2017

What Gilbert Budgen said about Thompson & Morgan:

Good quality/ Excellent packing

Faye

Thompson & Morgan

8 years ago

That's great to hear so thank you for letting us know your feedback its greatly appreciated :) ~ Kind regards ~ Faye

Stacy Lockings

Chatham

8 years ago

Date of purchase: 06/28/2017

What Stacy Lockings said about Thompson & Morgan:

Plants didn't survive

I have ordered plants from Thompson & Morgan in the past and been happy with my purchases. Not so this time. A third of the plants were dead and a few more died a couple of days later after planting...

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Anne

Thompson & Morgan

8 years ago

Thank you for your review. I'm pleased that you've been happy with your previous purchases. However, I'm sorry that your plants didn't come up to scratch on your most recent order. I apologise that so many plants were dead on arrival and some have since died after potting on. I'm so sorry for your disappointment. I've replaced your plants and I'm confident that you'll be happy with your replacements. Kind regards, Anne

Product reviews

Patricia Wade

8 years ago

Date of purchase: 06/28/2017

What Patricia Wade said about Thompson & Morgan:

Plants really disappointing leaves been eaten had holes in.

I bought these begonias at sale price and it showed. THe service and packaging was very impressive, However, the plants were not. Some of the leaves had holes in, looks like they'd been chewed by...

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Anne

Thompson & Morgan

8 years ago

Hi there, I'm pleased that you were happy with the service we gave you when ordering your Begonia plants and that the packaging was good. However, I'm very sorry that the leaves on your plants had holes in them. They were not seconds, they should have arrived in perfect condition. We have sent you a £10 voucher as a gesture of goodwill for the disappointment caused to you. I have also refunded you the value of your plants. I'm confident that once the weather improves from the cold spell which we're experiencing at the moment they'll start to flower and won't disappoint you further. Kind regards, Anne

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Disappointing

The tiny plug plants were overwatered, took a long time to be delivered, and once removed from the packaging died before they could be planted. The order was completely wasted.

Ryan B

Thompson & Morgan

8 years ago

I am very sorry to hear that this has happened, and I appreciate that this must have been disappointing. In light of this, I have replaced your order for you. I am sure that you will not be disappointed again. Kind regards, Ryan

Product reviews

Pat Smith

darwen

8 years ago

Date of purchase: 06/28/2017

What Pat Smith said about Thompson & Morgan:

baby plants

36 baby plants on offer in the times. Need quite a bit of tlc to get them to the next stage but they are doing nicely. Won't plant out til next year when they are a bit more mature. Good value if...

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Faye

Thompson & Morgan

8 years ago

Sounds like they will be taken good care of in your capable hands :) ~ regards Faye

Product reviews

Grace Samuels

8 years ago

Date of purchase: 06/28/2017

What Grace Samuels said about Thompson & Morgan:

Replaced plants after query, good customer relations people, thanks

Anne

Thompson & Morgan

8 years ago

Hi there, thanks for your feedback on our service. I'm really pleased that we were able to help you by replacing your Daphnes when they arrived dead. It's good to hear that your replacements arrived in good condition and are doing well. It's the standard of service we expect you to receive at all times. Thank you for your appreciation! Regards, Anne

Product reviews

David Warner

8 years ago

Date of purchase: 07/03/2017

What David Warner said about Thompson & Morgan:

Fast delivery no problems

Good service. Prompt delivery.

Faye

Thompson & Morgan

8 years ago

Thank you so much for your review, it is really appreciated :) ~ regards Faye

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Plugs arrived in poor condition. many had died within a week

Ryan B

Thompson & Morgan

8 years ago

I appreciate how disappointing this must have been and I am very sorry that this has happened. I can see that my colleague has placed a free of charge order as a replacement for this. I am sure that you will not be disappointed again. Kind regards, Ryan

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Buddleja Buzzreg 3 in 1More reviews of this product (458)View product websiteAlthough plant was healthy and is thriving it was very small for £14.99. If I had seen this plant in a garden centre I would not have bought it at that price.

Strawberry Just Add CreamtradeMore reviews of this product (33)View product websiteLooked Ok on receipt have potted on and thriving.

Geranium Jackpot Mixed F1 Hybrid Garden ReadyMore reviews of this product (87)View product websiteI didn't receive these as T&M unable to supply still waiting for a refunf

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (110)View product websiteGood condition and growing well in borders

Bluebell CreeperMore reviews of this product (176)View product websiteI am delighted with the plant. It is growing beautifully.

36 FREE PerennialsMore reviews of this product (164)View product websiteMore than half the plants did not survive. Some were dead on arrival and some died a few days after planting.

36 FREE PerennialsMore reviews of this product (164)View product websiteAs before, the plants were dead on arrival and had to be disposed of.

36 FREE PerennialsMore reviews of this product (164)View product websiteArrived in good condition in the post and now I'm cosseting them in a sheltered place

36 FREE PerennialsMore reviews of this product (164)View product websitesome died, some now planted out and thriving

Daphne RebeccaMore reviews of this product (1)View product websitegood replacement plants thanks

36 FREE PerennialsMore reviews of this product (164)View product websiteMany arrived in poor condition and did not survive a week. Pictures attached with previous comment

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