Thompson & Morgan Reviews

Thank you for your positive review, although I am very sorry that your order has not arrived. Thank you also for taking the time to answer my call this morning, and I have arranged for a replacement order to be sent out to you. Kind regards, Ryan

Thank you very much for your review. I am very sorry to hear that you did have problems with your plants. I am glad that our dedicated customer care team has sorted this out for you. We do appreciate your 5* rating for the service you have received. Kind regards, Ryan

We are so pleased to learn you have been happy with our products and service! ~ Kind regards ~ Faye

Thank you for your review. I am very sorry to hear that your plants arrived in poor condition having taken longer than usual. I have arranged for a replacement to be sent to you as soon as they are ready to send again in September. Please let us know if there is anything else we can help with at all. Kind regards, Ryan

Sorry to hear of all the confusion caused over the listing of the product details and really do hope you accept our apologies for the inconvenience caused. On looking into this it has been found that it is down to human error for which we apologise and highlights area that we need to work on. However it is nice to hear that you have been happy with our Customer Services and the way in which they have dealt with your query resulting in you rating them as 10/10. We truly value your custom and thank you for bringing this to our attention. It is only with our customer’s feedback that we can see where we need to improve. If there is anything else we can do to make it up to you please do let us know. ~ Kind regards Faye

Ahh thank you your comments are greatly appreciated :) ~ Regards Faye

Lovely to see you rated so highly :) ~ Regards Faye

Fantastic to know we delivered you the perfect service, thank you :) ~ Regards Faye

Hi Frederick, thank you for your review. I'm very sorry that your blue poppy plants on another order were dead on arrival. I've refunded you for your order which you received in May. Please always contact us in a timely manner as we may have been able to replace your plants if we'd known a little sooner. I'm glad to report that it is very rare for our plants to arrive in poor condition and I'll pass the details of your feedback to the relevant department. Kind regards, Anne 

I am very sorry to hear of your disappointment. I will be sure to pass your comments along. I can see on our systems that you did contact us and that this was sorted out by our dedicated customer service team. If there is anything further we can be of help with, please do get back in touch with us. Kind regards, Ryan