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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,909 reviews

Catherine Shaw

Wigan

8 years ago

Date of purchase: 06/27/2017

What Catherine Shaw said about Thompson & Morgan:

Maybe won't use postal service for plugs again!

The date on packages was 4 days before when arrived and second part of order not arrived yet! The lavender plug plants were all slimy inside the packing potted on as advised in hope it was just due...

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Natalie

Thompson & Morgan

8 years ago

Hi Catherine, I'm sorry that you haven't been very happy with the plants you have received so far. I have left comments for these below and I hope I have helped with your query today. Kind regards, Natalie.

Product reviews

paul wainwright

8 years ago

Date of purchase: 06/27/2017

What paul wainwright said about Thompson & Morgan:

Well done

Responded promptly and sorted issue without fuss

Faye

Thompson & Morgan

8 years ago

Fabulous to hear that we resolved your query to your satisfaction :) ~ Faye

Product reviews

Line Laroche

8 years ago

Date of purchase: 06/27/2017

What Line Laroche said about Thompson & Morgan:

Good quality plants, great service.

Caitlin

Thompson & Morgan

8 years ago

Thank you so much for your lovely feedback :) ~ Regards, Caitlin

Product reviews

Roger Finn

8 years ago

Date of purchase: 06/27/2017

What Roger Finn said about Thompson & Morgan:

Good quality and well priced

Delivery was quick, the order was correct . Prices were good

Caitlin

Thompson & Morgan

8 years ago

I am glad that you received your items quickly, now all you have to do is plant them up and enjoy your plants :) ~ Kind Regards, Caitlin

Product reviews

Polly Ryalls

Keighley

8 years ago

Date of purchase: 06/27/2017

What Polly Ryalls said about Thompson & Morgan:

I love my plants from this highly recommended company .

Excellent quality plants, I always feel assured of quality products and service with the company.

Caitlin

Thompson & Morgan

8 years ago

Thank you, we appreciate your lovely comments, and hope to continue providing great service in the future :) ~ Regards, Caitlin

Product reviews

Peter Dean

Canterbury

8 years ago

Date of purchase: 06/28/2017

What Peter Dean said about Thompson & Morgan:

The plants were nearly all dead when I received than. Out of the garden ready plants I bought only 5% are growing on. Worst ever purchase

Ryan B

Thompson & Morgan

8 years ago

Thank you for your review, we do appreciate it. I am very sorry to hear that your order has caused such disappointment. I have arranged for a full refund to be processed for you in light of your disappointment. Please do get in touch if you have any further queries. Kind regards, Ryan

Peter Dean

8 years ago

Excellent assistance

Faye

Thompson & Morgan

7 years ago

Glad we have resolved your query :) ~ Regards Faye

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/26/2017

Seeds

Quick to send order

Faye

Thompson & Morgan

8 years ago

Glad you found us so efficient :) ~ Regards Faye

Caitlin

Thompson & Morgan

8 years ago

Thanks for the comments on our delivery; I hope that your plants grow just as fast :) ~ Regards, Caitlin

Fay L Jones

Allostock Knutsford Cheshire

8 years ago

Date of purchase: 06/28/2017

What Fay L Jones said about Thompson & Morgan:

I like the quick delivery and the quality pf the plants I have bought

Caitlin

Thompson & Morgan

8 years ago

From your list below, I can see that you're going to have a very colourful garden when they bloom. Always great to hear positive feedback. ~ Regards, Caitlin

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Last order

Having arrived in bad condition, and after planting out with added compost and watering unfortunately I lost 90% of the last order, very disappointing, usually quite happy. Sadly not this time .

Mark

Thompson & Morgan

8 years ago

Hi, thank you very much for leaving a review. I'm sorry to hear of the condition in which you received your garden ready plants. It is truly not acceptable for you to have lost 90% of your plants. Accordingly, I have arranged for a full refund of your order to be processed which you should receive back on the original payment card in the next couple of days. Thank you very much for bringing the matter to our attention. I hope you have a much better experience with the delivery of your Allium bulbs which are due during September.

Kind regards,
Mark

Trusted Customer

8 years ago

Thank you for the prompt reply, I am also very pleased to receive a full refund. Thank you my faith is restored, I have found you usually send good plants well packed, although I suppose we are both at the mercy of the couriers. I will continue to purchase from you. That Nissan again, Gilly

Faye

Thompson & Morgan

7 years ago

I am glad we have resolved your query to your satisfaction . Regards Faye

Product reviews

Brian Sammons

8 years ago

Date of purchase: 06/28/2017

What Brian Sammons said about Thompson & Morgan:

the purchase went smoothly

Nikki

Thompson & Morgan

8 years ago

Hi Brian, Thank you for your review. Its great to hear that you are happy with our service and that the transaction went smoothly.

Brian Sammons

8 years ago

Hi Nikki Thank you for arranging a replacement. I trust that it will be received in perfect condition.

Faye

Thompson & Morgan

7 years ago

I am confident the order will arrive in perfect condition :) ~ Regards Faye

Product reviews

Nikki

Thompson & Morgan

8 years ago

Hi Brian, Thank you again for your review, I am sorry to learn of your disappointment. I have arranged for a replacement to be sent to you in September. Although this is slightly later than planned, if they are potted up in frost free conditions, we are confident that you will be happy with the display they provide year after year. If we can be of any further help, please do get in touch. Thanks Nikki

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

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Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyMore reviews of this product (34)View product websitequality excellent delivery good

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36 FREE PerennialsMore reviews of this product (164)View product websiteThe plug plants struggled after I received them. A third have now died. This may be due to some of the plugs were not properly in place, causing dryness. Of the surviving plants some are doing really...Read all

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