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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,001 reviews

Trusted Customer

7 years ago

Date of purchase: 06/26/2017

Items arrived well packed and exactly as ordered

Ryan B

Thompson & Morgan

7 years ago

Thank you for letting us know that all is well with your order :) Kind regards, Ryan

Product reviews

Trusted Customer

7 years ago

Date of purchase: 06/23/2017

Custer Service Response times need to be quicker

They took such a long time to answer my emails. They are now charging for telephone calls. Good results from the customer team once they answered after asking more questions that were already listed...

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Anne

Thompson & Morgan

7 years ago

Hi there, sorry to hear about the delay in responding to your emails and that the agent had to go through the details of your query again to fully resolve your issues. I can see that we were able to replace the items you had problems with. However, I'm pleased that the end result was resolved to your satisfaction. We appreciate your feedback and I'll pass the details along to the relevant department. Kind regards, Anne

Product reviews

Anne

Thompson & Morgan

7 years ago

I'm sorry that your Begonia Apricot Shades Garden Ready plants arrived smaller than you were expecting. They should soon settle into their final position and once the roots have established they will start to flower. Feed and water them frequently throughout the growing season taking care not to over-water, as this will cause new begonia flower buds to drop. Deadhead the single female begonia flowers to encourage more of the large double male flowers to be produced and to extend the flowering period. I'm sure you'll be pleased with the results. Kind regards, Anne

Elizabeth Tempest

Leeds

7 years ago

Date of purchase: 06/23/2017

What Elizabeth Tempest said about Thompson & Morgan:

Best company all round

Thompson and Morgan always shine above all others. All my purchases from this company are of a high standard. Delivery great, packing and instruction great. Customer service exceptional.

Anne

Thompson & Morgan

7 years ago

I'm really pleased you've been happy with the standard of our products, Elizabeth. And that you appreciate the instructions, delivery and packaging of your purchases. We aim to offer the best possible service to our customers at every stage of the ordering process and it's lovely to hear that we're succeeding. ~Anne

Product reviews

jeff Nichols

7 years ago

Date of purchase: 06/24/2017

What jeff Nichols said about Thompson & Morgan:

long wait for delivery

Ryan B

Thompson & Morgan

7 years ago

Hi there, thank you for your review. I am very sorry to hear that your order took much longer than expected to arrive. This problem has been logged and passed on to our supplier to prevent this from happening in future. If you do have any further queries at all, please do get back in contact with us. Kind regards, Ryan

Trusted Customer

7 years ago

Date of purchase: 06/26/2017

Would recommend them, and will use again

Ryan B

Thompson & Morgan

7 years ago

Thanks very much for your recommendation. We will look forward to hearing from you again soon! Kind regards, Ryan

Richard Gough

Efailwen

7 years ago

Date of purchase: 06/25/2017

What Richard Gough said about Thompson & Morgan:

It was rubbish

The mole repeller was rubbish, it did not stop the moles. I even had a mole hill next to it. After a day they stopped working altogether.

Ryan B

Thompson & Morgan

7 years ago

Hi there, thank you for your positive review of our service. We appreciate the feedback. However, I am very sorry to hear that you have experienced issues with the Mole repeller. I have left further comments in reply to your product review. If you have any queries, please do let us know. Kind regards, Ryan

Product reviews

Ryan B

Thompson & Morgan

7 years ago

I am sorry to hear that you have found these to have no effect as yet. We have received very positive feedback on the repeller so far, and we are disappointed that it has not worked for you yet. We would say that it is not unusual to find that in the early stages molehills appear more frequently and even close to the unit. It can take up to 28 days to deliver the full deterrent effect. We are sure that you will find this to be the case. However, if you do find that the results are not satisfactory, please do not hesitate to let us know. Kind regards, Ryan

Trusted Customer

7 years ago

Date of purchase: 06/26/2017

Choice of seeds was excellent

Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. We like to offer a wide range of different varieties for all growing needs, so we are happy to receive such positive comments! Kind regards, Ryan

PETER DYKE

ws98hw

7 years ago

Date of purchase: 06/26/2017

What PETER DYKE said about Thompson & Morgan:

great range of seeds at 50p a packet when on a special price

l have been buying of Thompson £ Morgan for a long time and always get great results

Ryan B

Thompson & Morgan

7 years ago

Glad to hear it, and thank you so much for reviewing us. We do appreciate it. Kind regards, Ryan

Trusted Customer

7 years ago

Date of purchase: 06/23/2017

The item we ordered was as described, works well and what's more it arrived very speedily! Thank you!

Ryan B

Thompson & Morgan

7 years ago

You're more than welcome, and thank you very much for your comments. Kind regards, Ryan

Product reviews

ROBIN JOHNSTON

7 years ago

Date of purchase: 06/26/2017

What ROBIN JOHNSTON said about Thompson & Morgan:

sent every plant as described in perfect condition and as stated even sent some i did not request free i take it as i did not pay for them?

Ryan B

Thompson & Morgan

7 years ago

Glad to hear that everything is ok with your order. No extra payment was taken for the extra, I guess we were feeling generous on this occasion! Enjoy :) Kind regards, Ryan

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Primula capitata Noverna Deep BlueMore reviews of this product (1)View product websiteThese items are seeds so have not yet been sown

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (52)View product websiteSmall ready to plant items Now potted up into potts still have to flower.

Large Patio PotMore reviews of this product (135)View product websiteVery good pots as I purchased more this year. Pleased with them

Geranium RozanneMore reviews of this product (6)View product websiteDoing very well, delivered in excellent condition, I would not expect less.

Winter AconiteMore reviews of this product (2)View product websiteWinter aconitine not ready for delivery yet

Snowdrop GiantMore reviews of this product (504)View product websiteSnow drop will be delivered later

Clematis Lucky DipMore reviews of this product (54)View product websiteIt is growing well in a pot for now

Pest Xt Battery Powered Mole RepellerMore reviews of this product (2)View product websiteIt did not work. It was rubbish

Pest Xt Battery Powered Cat RepellerMore reviews of this product (43)View product websiteAs described, works a treat and arrived very speedily

Nepeta transcaucasica Blue InfinityMore reviews of this product (3)View product websitevery well received and doing well

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