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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 112,186 reviews

Eric Morgan

7 years ago

Date of purchase: 07/13/2017

What Eric Morgan said about Thompson & Morgan:

Delivery method

Delivery to Highlands & Islands has recently been cancelled. I presume this is because so many plants through the post have arrived looking oK but in fact dead, because they have been irradiated by...

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Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. I am sorry that we are no longer able to deliver our plants to locations outside of the UK mainland. The reason why is due to the time it can take to get to various locations. We have had previous reports of delays which prompted us to review our processes, and has led to the regretful decision in question. Kind regards, Ryan

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/12/2017

Quick and easy quality products.

Ryan B

Thompson & Morgan

7 years ago

Thank you very much for your review, we do appreciate it :) Kind regards, Ryan

Trusted Customer

7 years ago

Date of purchase: 07/18/2017

Will never use this company again.

If I could have given no stars I would have done. An established company like this and he worst plants ever received and worst customer service. I ordered 2 passiflora's. They had been in transit for...

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Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. I am so sorry to hear that you have experienced such problems with your order. I will be sending you an email shortly in hope that I may be of some help. Hope to hear from you shortly. Kind regards, Ryan

Product reviews

Bob HILES

7 years ago

Date of purchase: 07/12/2017

What Bob HILES said about Thompson & Morgan:

Safe Packing and almost return of post delivery. Rose now planted and growing well in my daughters garden.

Ryan B

Thompson & Morgan

7 years ago

Thank you for your feedback. Great to hear that your plants are doing so well. Kind regards, Ryan

Product reviews

Margaret Standley

7 years ago

Date of purchase: 07/13/2017

What Margaret Standley said about Thompson & Morgan:

Problem free plants

No problems ordering receiving and the plants were strong and healthy. Despite changeable weather with strong winds they all still appear strong and green.

Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. Great to hear that you are happy with our service, and the plants you have received. Kind regards, Ryan

Trusted Customer

7 years ago

Date of purchase: 07/14/2017

Speedy delivery.

Ryan B

Thompson & Morgan

7 years ago

Great to hear, thank you for your feedback. Kind regards, Ryan

Trusted Customer

7 years ago

Date of purchase: 07/13/2017

Giant Strawberry 🍓

Prompt delivery and good quality plants.

Ryan B

Thompson & Morgan

7 years ago

Thank you very much for your comments, we great appreciate it. Kind regards, Ryan

Product reviews

Carol Dunn

7 years ago

Date of purchase: 07/13/2017

What Carol Dunn said about Thompson & Morgan:

Great Service thanks!

Problem with plants sorted and replaced promptly. Very pleasant phone manner with staff.

Ryan B

Thompson & Morgan

7 years ago

Thank you very much for your review. I am sorry to hear that you did experience some problems, but glad that this was sorted out for you by our Customer Care team. I hope that we can hear from you soon. Kind regards, Ryan

Josephine Vary

Broadstairs

7 years ago

Date of purchase: 07/13/2017

What Josephine Vary said about Thompson & Morgan:

Satisfied customer

Goods were easy to order and I was kept updated with delivery.

Ryan B

Thompson & Morgan

7 years ago

Great to hear that you are happy with our service. Thank you so much for your review. Kind regards, Ryan

Product reviews

Patricia Mack

Keston

7 years ago

Date of purchase: 07/13/2017

What Patricia Mack said about Thompson & Morgan:

Disappointing results plantwise

The plants arrived and they were a little 'tired'looking, I potted them up immediately but3 failed (all the Strawberry and Cream variety) I did let T&M know and they sent me a whole replacement...

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Ryan B

Thompson & Morgan

7 years ago

Thank you very much for your review. I am so sorry to hear of the problems that you have experienced with your order. I will make sure that your comments are brought to the attention of the relevant department. Kind regards, Ryan

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Campsis x tagliabuana Indian SummerMore reviews of this product (152)View product websiteDoing well - as it was delivered via carrier

Passiflora edulis FrederickMore reviews of this product (10)View product websiteDreadful condition with mould and spider

Passiflora Violacea VictoriaMore reviews of this product (4)View product websitePoor plant with white mould. Very spindly

Alstroemeria Butterfly HybridsMore reviews of this product (1)View product websiteVery spindly plants. Have potted on and will hope they survive winter.

Rose banksiae Lutea Climbing RoseMore reviews of this product (4)View product websiteRose in very good condition and now planted and growing. Looking forward to see it in bloom next year

Strawberry Cherry BerryMore reviews of this product (9)View product websiteStrong plants growing well, fingers crossed for next year.

Primrose Husky MixedMore reviews of this product (98)View product websiteQuite small but only lost 3 out of 24

Garden SnipsMore reviews of this product (249)View product websiteVery handy and effective snips

Strawberry FertiliserMore reviews of this product (61)View product websiteHopefully next year will tell

Clematis Lucky DipMore reviews of this product (54)View product websiteSo far so good! The clematis are alive and growing - just what I and. They were healthy specimens when they arrived

Trachelospermum jasminoides Star of ToscanaMore reviews of this product (35)View product websiteAgain very healthy plants on arrival and establishing well

Penstemon Ice Cream CollectionMore reviews of this product (16)View product websiteThere were too many failures

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