Hi there.
Thank you for your feedback.
We are sorry to hear that you have found the product uncomfortable.
We have passed on your feedback on to our production team in regard to the stiffness of the Heat pack.
If you would like to discuss further, please contact our team on support@pillows.com.au.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
1 month ago
Hi there.
Thank you for your feedback.
We are sorry to hear that you have found your heat pack uncomfortable. If you would like, we can offer you an exchange for a more suitable heat pack for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au.
Warm regards,
Jessie.
Hi there!
Thank you for your 5-star review!
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there!
Thank you for your feedback, we are so pleased to hear that you have found the product comfortable and that it is assisting you with your nights. :)
Warm regards,
Jessie.
the pillow was easy to order and delivery was in the time suggested on site.
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there!
Thank you for your feedback and 5-star review! We really appreciate you taking the time to do so.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Good afternoon!
We are so glad to hear that you have found the pillow comfortable and suitable for your headaches! Thank you for your feedback!
Warm regards,
Jessie.
Date of purchase: 08/02/2026
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Trusted Customer
Feefo Verified
2 months ago
what service? I ordered online. Product received in timely manner
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there.
Thank you for your feedback. We are glad to hear the product arrived in time.
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there!
We are glad to hear that you have found the product comfortable. :)
Warm regards,
Jessie.
Date of purchase: 07/26/2026
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GW
Glenda Williams
Feefo Verified
AUS
2 months ago
What Glenda Williams said about Therapeutic Pillow:
My pillow arrived in the mail very fast. Great service .
Jessie Roberts
Therapeutic Pillow
2 months ago
Good morning, Glenda!
Thank you for your feedback and review! We are pleased to hear that you were happy with your experience.
Warm regards,
Jessie. :)
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there Glenda!
Thank you for your kind words and glowing reviews! We very much appreciate your ongoing support.
We look forward to assisting you on your next order.
Warm regards,
Jessie.
Good afternoon.
Thank you for your feedback, we appreciate you taking the time to do so.
We're sorry to hear that you have not been happy with your overall experience. We have passed your feedback on to our management and marketing teams.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there,
We are sorry to hear that you have found your heat pack uncomfortable. If you would like, we can offer you an exchange for a more suitable product for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au.
Warm regards,
Jessie.
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there,
Thank you for your feedback.
If you would like to discuss this further, please contact our friendly support team support@pillows.com.au
Warm regards,
Jessie.
Hi there!
Thank you for your feedback! We are so pleased to hear that you are happy with your overall purchase and experience!
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there!
We are so happy to hear this! Thank you for your feedback and ongoing support!
Warm regards,
Jessie
Date of purchase: 07/24/2026
0
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EF
Elfiee Fersterer
Feefo Verified
AUS
2 months ago
What Elfiee Fersterer said about Therapeutic Pillow:
Good
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there.
Thank you for your rating!
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there,
Thank you for your feedback.
We are sorry to hear that you have found your heat pack uncomfortable. If you would like, we can offer you an exchange for a more suitable product for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au
Warm regards,
Jessie.
I am not happy because no one of you company replied to me
Jessie Roberts
Therapeutic Pillow
2 months ago
Hi there.
Thank you for your feedback. We really appreciate you taking the time to do so.
We apologise that you have not received a response from our team, we have looked through our inbox, and we were unable to locate your contact. If you would like to discuss this further, please contact our friendly support team at support@pillows.com.au.
Otherwise, if it would be more suitable for you, please call us at (03) 8585 6685.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
2 months ago
Good afternoon, Mrad.
Thank you for your feedback. We are sorry to hear that you have not received the pillow cover.
If you would be able to send an image of what you have received, we can look into this for you and action a solution.
Please let us know if you have any queries.
Warm regards,
Jessie.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.