Good afternoon.
Thank you for your review.
We're sorry to hear you haven't found the product to your liking.
Please let us know if there is anything we can do.
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
21 days ago
Hi Joshua.
Thank you for your feedback.
We're sorry to hear that you have found your heat pack to be uncomfortable. If you would like, you can contact us at support@pillows.com.au and we can discuss your order and arrange an exchange for you.
You may find our lupin rectangle to be more suitable as the beads are not stitched into place.
Warm regards,
Jessie
JO
Josh
11 days ago
I emailed to take up the offer of a swap but never got a reply
Date of purchase: 05/19/2026
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Pembe Hussein Pembe Hussein
Feefo Verified
AUS
11 days ago
What Pembe Hussein Pembe Hussein said about Therapeutic Pillow:
Service was top notch, emails were answered in a timely manner and all my questions were also answered... complete directions were clear on what was needed to get my replacement
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi Pembe!
Thank you for your glowing review and all your kind words!
I will pass this review on to the rest of our support team, they will be stoked!
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there!
So glad to hear that you like the different options and have found one perfect for you!
Warm regards,
Jessie
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there!
Thank you for your review and honest feedback.
We're glad we were able to get you set up with one you did like.
Warm regards,
Jessie :)
Date of purchase: 05/31/2026
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Trusted Customer
Feefo Verified
11 days ago
Promt efficient service
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there!
Thank you for taking the time to give us a review.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there!
Thank you for your review.
If you have any feedback or would like to speak to a support member, please feel free to send an email to our support inbox: Support@pillows.com.au.
Warm regards,
Jessie
Date of purchase: 05/30/2026
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Trusted Customer
Feefo Verified
14 days ago
Very quick delivery
Jessie Roberts
Therapeutic Pillow
13 days ago
Hi there!
Thank you so much for your 5-star review!
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
13 days ago
Hi there!
We're so glad to hear that you have found the pillow suitable for your needs!
Thank you for your review and kind words.
Warm regards,
Jessie.
Hi there!
Thank you for your review!
Warm regards,
Jessie :)
Product reviews
Jessie Roberts
Therapeutic Pillow
13 days ago
Hi there!
Haha brilliant! Need to grab some for them too! So glad to hear that you are finding the cushion comfortable and suitable for your needs.
Warm regards,
Jessie
They were very helpful on the telephone when I was asking about the details of the construction and what size I should get so I was very impressed with the service
Jessie Roberts
Therapeutic Pillow
15 days ago
Good afternoon!
Thank you so much for your glowing review!
Your kind words mean a lot to our support team, and I'll make sure to pass it on!
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
15 days ago
Hi there!
Thank you for your review!
We are so happy to hear that you are happy with your pillows and have found them suitable for you!
Warm regards,
Jessie :)
Hi there.
Thank you for your rating.
Warm regards,
Jessie :)
Product reviews
Jessie Roberts
Therapeutic Pillow
17 days ago
Hi there!
We're glad to hear that you're finding the protect useful!
Warm regards,
Jessie
Date of purchase: 05/20/2026
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Brenda Findlay
Feefo Verified
AUS
18 days ago
What Brenda Findlay said about Therapeutic Pillow:
Excellent! Very quick delivery. Thanks
Jessie Roberts
Therapeutic Pillow
17 days ago
Hi there!
Thank you so much for your kind review!
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
17 days ago
Hi there Brenda!
That's no good! We're sorry to hear you've found your pillow uncomfortable.
If you would like, you can contact us at support@pillows.com.au and we can organise an exchange for a softer pillow!
Please let us know if you have ANY queries.
Warm regards,
Jessie
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure youâre reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.