Theatre Tickets Direct Reviews

感谢您抽空与我们分享您的反馈。我们很高兴听到您发现我们的流程清晰，操作过程简单。 我们努力使客户在订购票务时体验尽可能愉快和方便。 再次感谢您的反馈，希望您在未来的演出中继续支持我们！

Thank you for your positive feedback! We're glad to hear that you found our site easy to use and transparent with its pricing. We always aim to provide a user-friendly experience and be upfront about any costs involved. We appreciate your business and hope to serve you again in the future.

Please contact us on info@theatreticketsdirect.co.uk with your query. We have not received any complaint from you. You were charged the exact amount for tickets you selected yourself online and total to pay is clearly displayed before you put payment information in.

Thank you for reaching out to us regarding the extra charge on your order. I apologise for the delay in our response and for any inconvenience this may have caused. I would like to inform you that we did not receive your first email regarding this matter. We strive to respond to all reviews in a timely manner, and I apologise for any frustration this situation may have caused. Upon reviewing your order, I can confirm that you made a mistake by adding 2 extra covers, which led to an additional charge of £38. I deeply apologise for any confusion or inconvenience this may have caused. One of our customer service advisors will be in touch with you via email today to address your concerns and process a refund of £38 for you. Please allow 2-3 business days for the funds to be credited back to your account. We strive to ensure that all of our customers have a positive experience and I apologise for any frustration this situation may have caused. If you have any further questions or concerns, please do not hesitate to contact us.

The booking confirmation email is sent automatically to the specified email address from our end. I'm glad we clarified the issue and sent you a screenshot of the actual email that was sent.

The seats can only be held in the basket for 10 min to ensure fair access policy for all customers. Theatre tickets can often have limited availability and after they are removed from the basket it takes a couple of minutes for them to come back on the seating plan again. We are sorry you had so much trouble with your system.

Thank you for taking the time to share your feedback with us. I am sorry to hear that you found the colours confusing and that it took a while to establish pricing. We are constantly striving to improve our customers' experience and make our website as user-friendly as possible. Your feedback will help us to identify areas where we can make improvements and provide an even better service in the future. If there is anything else I can assist you with, please don't hesitate to reach out.

Thank you for taking the time to share your positive feedback with us. I am thrilled to hear that you found the experience of using our platform to be easy and that you were able to send a gift to your son in London without any issues.