Theatre Tickets Direct Reviews

We have tried to address your concerns when you contacted us, however it's really difficult to understand the issue. Apparently the tickets you bought should not be priced the way they were? Our website is very transparent and the price shown will be the price you pay at the checkout, it does not change throughout the checkout process. Possibly there was some confusion on your part regarding this? We tried to clarify the issue as much as we could but could not really get a coherent reply.

We apologise for any inconvenience caused by the error in your booking. However, we would like to clarify that the addition of cancellation protection insurance does not automatically allow for changes in the booking dates. We ask our customers to carefully review our terms and conditions, as well as those of Ticketplan cancellation protection, to understand the limitations and restrictions on changing the dates of the tickets. We are bound by the terms and conditions set by the theatres, and they do not allow us to change the dates of the tickets without valid reasons or proper authorisation. We understand your frustration, but we kindly ask that you take responsibility for the mistake made during the booking process. We do our best to provide clear and accurate information, and we encourage our customers to carefully review their bookings before making a payment.

Theatre tickets cannot be held more than 10 min in the basket to ensure availability to all customers. West End shows do sell out quickly and it would be unfair to let basket items be held more than the time needed to check out.