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The Works Reviews

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Francesca Butchart

Feefo Verified

GBR

11 months ago

What Francesca Butchart said about The Works:

Terrible experience with ordering online

Absolutely terrible experience. Made a re-order after waiting a month of my first order, being messed about, then half the order sent out bit by bit, then multiples of what I had already received...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that not all of your items were delivered to you. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

Feefo Verified

11 months ago

I still haven’t received my products!

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 9th of October. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

Feefo Verified

11 months ago

Jigsaws

Delivered within a few days.

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Trusted Customer

Feefo Verified

11 months ago

Poor service

My first order was lost so it was cancelled. I’ve then reordered and there’s been no updates or has it been delivered in the 7 days

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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JM

Julie Meechan

Feefo Verified

11 months ago

What Julie Meechan said about The Works:

Fast and effective service

Easy to order Kept informed on delivery date Easy collection in store Friendly and helpful staff in Woodley branch

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Trusted Customer

Feefo Verified

11 months ago

Failed to deliver

The item never arrived and I was only given a refund when I chased this with the company.

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Trusted Customer

Feefo Verified

11 months ago

disappointed

never received my parcel but was told a refund was on its way,bit disappointed as I waited a month for delivery.

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Trusted Customer

Feefo Verified

11 months ago

0

HM

Hilary Moore

Feefo Verified

11 months ago

What Hilary Moore said about The Works:

No

Parcel just left on doorstep with no attempt to find out if anyone was at home. It could have been there for the entire weekend!

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Trusted Customer

Feefo Verified

11 months ago

Easy to order

Easy to order. Items arrived when stated in great condition.

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