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The Works Reviews

Displaying all 269,282 reviews

Margaret Bunting

Feefo Verified

GBR

11 months ago

What Margaret Bunting said about The Works:

Most of the time they have everything they have

Anne Wilkey

Feefo Verified

11 months ago

PAM D

Feefo Verified

GBR

11 months ago

What PAM D said about The Works:

Excellent company

Always a good variety of books to choose from at competitive prices. Delivery is excellent.

Christine Finney

Feefo Verified

GBR

11 months ago

What Christine Finney said about The Works:

Sorted

The first set of books I ordered didn't arrive but after emailing the works they were quick to sort out the problem and send out more

Jane Wade

Feefo Verified

GBR

11 months ago

What Jane Wade said about The Works:

Perfect order

Placed the order and it was promptly delivered. All products were in stock and really reasonable prices. Descriptions of items were provided so made it easier when shopping for products. Also liked...

Trusted Customer

Feefo Verified

11 months ago

Dreadful delivery service

Ordering was straightforward but delivery was extremely slow and I had to contact the works to chase my order. This is the second time I’ve ordered from them and delivery was just as poor as the...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are working hard on getting our processes rectified and our despatch times improved. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Poor customer service and none delivery

Service very poor had to cancel order in the end as didnt arrive was told it was a warehouse problem after patiently waiting over the 10 working days for the delivery and to re order as customer...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

AVOID

The Works is facing a significant, long-standing problem with deliveries. They are deliberately not making this clear to customers, and are instead still promising delivery within 10 working days. I...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you cancelled your online order. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Alison Newlands

Feefo Verified

11 months ago

What Alison Newlands said about The Works:

No delivery

Order not received

Donna Smith

The Works

11 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that you have not received your order. Our records show that this order was delivered by Evri on the 9th of October. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

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