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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

482

385

1,117

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

10 months ago

The website is really easy to navigate and there’s a great variety of stock to choose from. All my order arrived quickly, in one box

Trusted Customer

Feefo Verified

10 months ago

Problems with stock, despatch but good customer services.

No mention of any delays at the warehouse on the website but I placed a varied order and heard nothing for ten days. Customer services were prompt and understanding - immediately contacted despatch...

Trusted Customer

Feefo Verified

10 months ago

My latest experience with The Works

The Works is a great shop, reasonable too. The service is usually second to none. The service on this occasion was good but not as good as in the past. Delivery was much, much slower than usual -...

Trusted Customer

Feefo Verified

11 months ago

Took ages to tell me they couldn't fulfill my order. Most of which was for a charity craft day. Have always ordered from The Works without issue. Really disappointed.

Rosemary Hignett

Feefo Verified

GBR

11 months ago

What Rosemary Hignett said about The Works:

Delivery was quick

Trusted Customer

Feefo Verified

11 months ago

Excellent customer service

Trusted Customer

Feefo Verified

11 months ago

Good Customer Service

I ordered some items on the works websites which I had to wait until it was dispatch my order to be delivered plus they did get in contact me regarding some items that I ordered were out of stock...

Brenda Lees

Feefo Verified

GBR

11 months ago

What Brenda Lees said about The Works:

As always products are good value for money. Delivery also very good. Will buy from The Works again.

Trusted Customer

Feefo Verified

11 months ago

Bad

Ordered twice now first one got cancelled because it took over 10 days second order I still haven’t received after 20 days and won’t let me track now either. Get told it’s getting picked and packed...

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not despatched to you, Unfortunately with the warehouse relocating there has been an issue with deliveries. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

11 months ago

Missing Books

Never received the Order, the parcel went missing while in transit.

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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