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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

483

385

1,118

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

10 months ago

It took longer to receive my order this time. It didnt seem as tho it was picked up till a week after I had ordered it. Then there was 2 items cancelled off my order as they were then out of stock...

Trusted Customer

Feefo Verified

10 months ago

Great service, quick delivery

STEPHEN SMITH

Feefo Verified

10 months ago

What STEPHEN SMITH said about The Works:

Good service, prompt delivery

Trusted Customer

Feefo Verified

10 months ago

Very good.

New shop new staff all very good.

Geoff Green

Feefo Verified

GBR

10 months ago

What Geoff Green said about The Works:

Always excellent service.

I always receive great service from The Works, whether it be at my local shop, or online which is my usual method of ordering. There are so many fantastic items on offer all year round, my main...

Trusted Customer

Feefo Verified

10 months ago

easy to follow web page

Trusted Customer

Feefo Verified

10 months ago

The works

Excellent value for money

Shirley Bailey

Feefo Verified

GBR

10 months ago

What Shirley Bailey said about The Works:

Dont bother

Disgusting. My order was late i had a parcel missing the 1 box i did recieve was battered and the supervisor i spoke to regarding my parcel was rude .

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order arrived late with an item missing. Our records show a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

10 months ago

Poor service

Poor communication regarding delivery time and I explained that I still wanted the order. A week later I was given a refund and no emsil to let me know they had cancelled my order.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order was cancelled. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

10 months ago

Bad service

I placed an order with them and as I have used them often, expected my order within a week as normal. Didn't hear anything so chased them up. They came back to say they had a problem then I had an...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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