Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
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1
483
93
70
87
385
1,118
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
10 months ago
Great customer assistant
Cute little houses for Christmas crafts that I couldn't get anywhere else. The sales assistant worked them carefully prior to me collecting as they were fairly fragile.
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Trusted Customer
Feefo Verified
10 months ago
Expected better service
Ordered some items, didn’t get a dispatch email and a few weeks had passed. Advised there was a warehouse move so delays in dispatch which is fine but heard nothing for a month. Emailed customer...
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GT
Gil!ian Thomson
Feefo Verified
GBR
10 months ago
What Gil!ian Thomson said about The Works:
Won't order again
I ordered an item on November 6th, today is December 6th and it still isn't here.
I hadn't had any feedback so chased them up a couple of weeks ago and only then received a dispatch confirmation...
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PS
Peter Smith
Feefo Verified
GBR
10 months ago
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Trusted Customer
Feefo Verified
10 months ago
Don't bother
A month later and the order still hasn't arrived or been dispatched. They may be cheap but no point if they don't send the order.
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Trusted Customer
Feefo Verified
10 months ago
Disappointed
I ordered toy and weeks later recieved mail saying it got lost I did get my money back but was disappointed also a few week after it said it was coming didn’t of course
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GE
Gemma
Feefo Verified
10 months ago
What Gemma said about The Works:
Do not order online
I had an order over £100 that took them nearly a month to deliver - when they finally did over half of my order was missing as it was ‘no longer in stock’.
I would not recommend anyone to order...
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Trusted Customer
Feefo Verified
10 months ago
No products arrived
I never received my parcel
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Trusted Customer
Feefo Verified
10 months ago
Horrible
I will never ever order from here again. Their service is truly the worse. I ordered 2 advent calendars for my asn children. Well in advance and had zero updates till I messaged them to be told it’s...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.