How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

/5

5

4

3

2

1

483

93

70

87

385

1,118

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

10 months ago

Let down

Ordered christmas cards and tape in Early Nivembet and still haven't arrived. Customer service was very prompt in answering would have refunded me in November as they were having wear house...

0

AB

Aaron Bradley

Feefo Verified

GBR

10 months ago

What Aaron Bradley said about The Works:

Items as expected, delivery can improve

Item exactly as described, delivery could be quicker though.

0

Trusted Customer

Feefo Verified

10 months ago

All items received on time

0

MS

Maureen Shepherd

Feefo Verified

10 months ago

0

Trusted Customer

Feefo Verified

10 months ago

Always shining

The works has always been a good place for kods books to travel family games to family crafts the works has always been a Shop I go to since having my kids 10 years ago.

0

Trusted Customer

Feefo Verified

10 months ago

Poor service

Took 3weeks to delever many phone calls terrible servece

0

AV

Anna Vidal

Feefo Verified

10 months ago

0

WS

willie stones

Feefo Verified

IRL

10 months ago

What willie stones said about The Works:

Bad. Ordered item on line. It never came.

0

Trusted Customer

Feefo Verified

10 months ago

Efficient service

Efficient service.

0

SN

Siobhán

Feefo Verified

IRL

10 months ago

What Siobhán said about The Works:

I put an order in but didn’t receive it and emailed for any information. I received an email back within 48hours with an apology and offered an immediate refund, which I received as promised

0

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo