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The Works Reviews

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

10 months ago

Easy way to shop, good service

Good

Pat Mallen

Feefo Verified

10 months ago

What Pat Mallen said about The Works:

Assorted Crafts

Great price lots to choose from for all crafters. 1st class deliveryband items Thankmyou

Trusted Customer

Feefo Verified

10 months ago

Jette O'Connor

Feefo Verified

GBR

10 months ago

What Jette O'Connor said about The Works:

Not received my order

I have still after many weeks not received my order. And having no communication from you

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

10 months ago

Both my orders were a long time coming (I am still waiting for the 2nd delivery ). The first order arrived in an unsealed bag, which the driver was very apologetic about ,and kindly went through...

Rick Nunn

Feefo Verified

GBR

10 months ago

What Rick Nunn said about The Works:

Poor - very slow delivery, still waiting

Poor. Still waiting for my order and it's been nearly a month....

Donna Smith

The Works

10 months ago

Good afternoon Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

10 months ago

Poor service

Poor, the wrong items were sent and I disappointed a little boy on his birthday.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that an incorrect item has been delivered to you. Please contact customer service on 0121 313 6050 or email enquiries@theworks.co.uk This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Victoria Hawkins

Feefo Verified

GBR

10 months ago

What Victoria Hawkins said about The Works:

Quick and easy.

The staff were able to keep me informed ,about my click and collect order. Although the shop notice said click and collect service was suspended.

S Sentence

Feefo Verified

GBR

10 months ago

What S Sentence said about The Works:

I have placed 3 orders, only one arrived without any issues. The 2nd order disappeared so I had to reorder it and it then took over 10 days to arrive and the last order arrived and was completely...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that about the issues that have arisen with your recent orders. We are working closely with our warehouse team, this has been passed to them to investigate. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards , The Works.

Trusted Customer

Feefo Verified

10 months ago

I am not happy as I still have not received my order

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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