How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

484

386

1,120

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

10 months ago

Fabulous

Excellent value for money

Trusted Customer

Feefo Verified

10 months ago

Trusted Customer

Feefo Verified

10 months ago

Very pleased!

Good selection of books at good prices, packed really well, and delivered in a few days. Very pleased.

Catherine Bennett

Feefo Verified

GBR

10 months ago

What Catherine Bennett said about The Works:

Amazing value

A great deal on 100 books I bought first my grandson’s nursery, which they delivered

Trusted Customer

Feefo Verified

10 months ago

Awful service

Awful experience, still waiting for the item to be delivered after ordering on 12th November, has been dispatched to Evri for two weeks who are still waiting for it. What use is an advent calendar...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

10 months ago

Emails to keep me up to date as to when parcel would arrive. Packaging was minimal and recyclable. Package arrived quickly

Trusted Customer

Feefo Verified

10 months ago

Incomplete order

The last two years I have ordered books for Christmas present. Both years the order didn't come fully! It was very frustrating that the website allowed me to buy them but then the the books didn't...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a refund has been issued for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Trusted Customer

Feefo Verified

10 months ago

Fab thanks

Kimberly Swinnerton

Feefo Verified

10 months ago

Trusted Customer

Feefo Verified

10 months ago

Item missing from order

One item I ordered (and paid for) wasn't delivered. I messaged customer service and was immediately given a refund, without the option of having the item delivered separately. This was due to be a...

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo