Inspiring and empowering customers to read, learn, create and play
Service
3.5
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843
122
80
108
455
1,608
ratings over the past year
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
12 years ago
Delivery was slower than advertised.
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Trusted Customer
Feefo Verified
12 years ago
Products are good value for money. I did have issues regarding delayed delivery.
It is…
Products are good value for money. I did have issues regarding delayed delivery.
It is better to contact customer services by phone as they never reponded to my emails.
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Trusted Customer
Feefo Verified
12 years ago
a user friendly website, which I often use. There are a wide range of items, often…
a user friendly website, which I often use. There are a wide range of items, often very competitively priced.
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Trusted Customer
Feefo Verified
12 years ago
Get rid of out of stock books quicker
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Trusted Customer
Feefo Verified
12 years ago
In store, the shops are lovely and great customer service. However, I received it 10…
In store, the shops are lovely and great customer service. However, I received it 10 days late in the post.
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Trusted Customer
Feefo Verified
12 years ago
Very efficient and goods in excellent condition.
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Trusted Customer
Feefo Verified
12 years ago
Good value and quick delivery
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Trusted Customer
Feefo Verified
12 years ago
Took longer than advised to deliver, packaging was awful and products were damaged!
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Trusted Customer
Feefo Verified
12 years ago
Good range of products. Reasonable delivery times.
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Trusted Customer
Feefo Verified
12 years ago
One of my orders has still not arrived. I contacted customer support again two days…
One of my orders has still not arrived. I contacted customer support again two days ago and have heard nothing. Unimpressed.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.