Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
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1
483
93
70
87
385
1,118
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
13 years ago
Very good. Offer of 10 for £10 provided great value for money expecially with free…
Very good. Offer of 10 for £10 provided great value for money expecially with free delivery.
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Trusted Customer
Feefo Verified
13 years ago
Products great. Annoying however that deliveries came from different places so all arrived separately. Paid…
Products great. Annoying however that deliveries came from different places so all arrived separately. Paid for deliver 4-6 days but some took alot longer
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Trusted Customer
Feefo Verified
13 years ago
Still waiting for the bulk of the order, some items out of stock, not a…
Still waiting for the bulk of the order, some items out of stock, not a great first experience
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Trusted Customer
Feefo Verified
13 years ago
Books were well packed and in excellent condition. They arrived about five days later. That…
Books were well packed and in excellent condition. They arrived about five days later. That was fine by me because Ithey were delivered free
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Trusted Customer
Feefo Verified
13 years ago
Ordered frames which were taken out of packaging and packed loose in a flimsy Jiffy…
Ordered frames which were taken out of packaging and packed loose in a flimsy Jiffy bag with no bubble wrap. Frames were cracked and unusable (intended for my wedding). On the plus side the works...
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Trusted Customer
Feefo Verified
13 years ago
I ordered some books for Christmas presents and they arrived in good order.
I would just like…
I ordered some books for Christmas presents and they arrived in good order.
I would just like to mention that I found the website very slow and not easy to manage but I perservered!
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Trusted Customer
Feefo Verified
13 years ago
I really love the Works-both the stores and online.Can't believe how cheap their products are.I bought…
I really love the Works-both the stores and online.Can't believe how cheap their products are.I bought everyone of the Kipper reading books for my grandson Joe and he has loved every one.I also...
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Trusted Customer
Feefo Verified
13 years ago
Delivery service is too long
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Trusted Customer
Feefo Verified
13 years ago
12 out of 30 books i ordered came ruined as the stickers had been taken…
12 out of 30 books i ordered came ruined as the stickers had been taken off with what looked like a knife and were badly scratched. 6 replacements were sent out but i still ended up having to give...
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Trusted Customer
Feefo Verified
13 years ago
I have no complaints at all. Books all reasonably priced and delivered FREE.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.