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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.5
/5

5

4

3

2

1

1,663

164

35

34

154

2,050

ratings over the past year

Displaying all 267,937 reviews
Trusted Customer
11 years ago
Date of purchase: 09/12/2013
Very efficient and goods in excellent condition.
Trusted Customer
11 years ago
Date of purchase: 09/02/2013
Good value and quick delivery
Trusted Customer
11 years ago
Date of purchase: 09/15/2013
Took longer than advised to deliver, packaging was awful and products were damaged!
Trusted Customer
11 years ago
Date of purchase: 09/01/2013
Good range of products. Reasonable delivery times.
Trusted Customer
11 years ago
Date of purchase: 09/15/2013
One of my orders has still not arrived. I contacted customer support again two days…
One of my orders has still not arrived. I contacted customer support again two days ago and have heard nothing. Unimpressed.
Trusted Customer
11 years ago
Date of purchase: 09/13/2013
I was very pleased with your excellent service, so all I have to do now is…
I was very pleased with your excellent service, so all I have to do now is try and find the time to read the book you sent.
Trusted Customer
11 years ago
Date of purchase: 09/09/2013
The only problem i have is with the firm chosen to deliver the package was…
The only problem i have is with the firm chosen to deliver the package was absolutely appalling
Trusted Customer
11 years ago
the works is excelent, the choice of delivery company very poor-so poor in fact iwill not order again
Trusted Customer
11 years ago
Date of purchase: 09/15/2013
Very good service delivered quick, very pleasant customer service advisor when i rang.
Trusted Customer
11 years ago
Date of purchase: 09/11/2013
I did not recieve my order. The customer service was poor and took 3 days to…
I did not recieve my order. The customer service was poor and took 3 days to resolve my query -I only asked where my order was! Instead of an answer, I got a refund. I will not be using the online...

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Trusted Customer
11 years ago
Date of purchase: 09/10/2013
good service
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.