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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.2

424

335

977

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

1 year ago

Always have what I want and delivered on time.

Trusted Customer

Feefo Verified

1 year ago

Excellent

I’ve bought some kids books from the works and it was my first purchase. Overall, it was fantastic. Books were greatly appreciated by the recipients and will definitely use this site for future...

katie snowden

Feefo Verified

Birmingham

1 year ago

Hannah Collins

Feefo Verified

1 year ago

What Hannah Collins said about The Works:

The books never came. Awful.

Donna Smith

The Works

1 year ago

Good Afternoon. Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a full refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

1 year ago

Disappointed

Item I was more requiring out of stock, so stuck with other items as was art n crafts related. Wish the website was updated prior to ordering otherwise I'd have not purchased the paints n brushes,...

Dawn

Feefo Verified

Bristol

1 year ago

What Dawn said about The Works:

Brilliant for book lovers

I frequently buy books from The Works as they are extremely good value for money. They have a good variety to choose from and new books are added regularly. Delivery is quick and free if you are...

Trusted Customer

Feefo Verified

1 year ago

A Horrible Experience

I rang first to see if unwanted presents could be returned without receips. Very pleasant, helpful young lady said "yes". When visited shop in Dobbies Garden Centre, Royston, I saw someone else:...

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback We are extremely sorry you did not receive our excellent customer service in our store. We will be contacting you directly for more information and to resolve your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

1 year ago

Great service

Great service. Delivery on time. Would recommend

Trusted Customer

Feefo Verified

1 year ago

Great service

Excellent. Easy and quick to order.

Trusted Customer

Feefo Verified

1 year ago

Excellent service as usual

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