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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.5

846

123

108

455

1,612

ratings over the past year

Displaying all 269,282 reviews

Jan Harvey

Feefo Verified

GBR

2 months ago

What Jan Harvey said about The Works:

Didn’t receive my last recent order, did get a refund from the works though. It was the courier who lost the parcel .

Donna Smith

The Works

2 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

2 months ago

Great service

Excellent

Trusted Customer

Feefo Verified

2 months ago

Good value & quality items.

Trusted Customer

Feefo Verified

2 months ago

Offers quality goods and good value for money

Easy to browse and order online. Kept informed throughout purchase, despatch and delivery. Items were of a high quality and good value for money.

Trusted Customer

Feefo Verified

2 months ago

Good service as usual.

Good service order delivered, on time, one item unavailable which was credited straight away.

Lynn Griffiths

Feefo Verified

GBR

2 months ago

What Lynn Griffiths said about The Works:

Poor communication

Logged in and ordered online from the sales, to be collected from my local store, received no email confirmation of my order. Only knew the purchase went through as my account. With no delivery email...

Cheryl Hughes

The Works

2 months ago

Good afternoon, Thank you for your feedback. We apologise your click and collect order was delayed. We will pass your feedback to the relevant department to help make sure this does not happen in the future. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Trusted Customer

Feefo Verified

2 months ago

Against the Odds

The service is always very good and the products very good value for money. However, unfortunately The Works is sometimes let down by their couriers and we have had parcels lost twice recently. ...

Lizzie

Feefo Verified

GBR

2 months ago

What Lizzie said about The Works:

Great shop, amazing range of stationery, friendly helpful staff.

Friendly professional shop; fair prices for quality items.

Trusted Customer

Feefo Verified

2 months ago

it all went very smoothly , and i was very pleased

Trusted Customer

Feefo Verified

2 months ago

The service was good very efficient. The site was easy to use and delivery was good.

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