Inspiring and empowering customers to read, learn, create and play
Service
3.2
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1,042
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
1 year ago
The worst delivery I have ever experienced. This is the second review where I describe the non delivery of a gift I ordered. I had to purchase another gift as my order did not arrive. However The...
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Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and have issued a full refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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JR
Jane Rothman
Feefo Verified
1 year ago
0
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Trusted Customer
Feefo Verified
1 year ago
First class
Fast service/great products. Thanks
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Trusted Customer
Feefo Verified
1 year ago
A good organisation.
The Works are always good, whether you deal with them in the shop or online. The goods are always good value.
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AN
ANDY
Feefo Verified
Salisbury
1 year ago
What ANDY said about The Works:
Jigsaws
Bought jigsaw puzzles which are good value for money. Arrived promptly as well.
Good product and good service. Recommend.
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DH
Dawn HALL
Feefo Verified
1 year ago
What Dawn HALL said about The Works:
Excellent service
Excellent service with quick delivery
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KI
KAREN IRVINE
Feefo Verified
Lisburn
1 year ago
What KAREN IRVINE said about The Works:
Great service & products.
Parcel arrived safely & in good condition. Variety of products is good, and at great prices. I can happily recommend ''The Works.'
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SL
Susan Lloyd
Feefo Verified
Wolverhampton
1 year ago
What Susan Lloyd said about The Works:
Good experience
Good service, clean and tidy displays, easy to find what you want and good product range. Polite, helpful and friendly staff.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.