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The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.5

846

123

108

455

1,612

ratings over the past year

Displaying all 269,282 reviews

Louise Willsher

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Excellent Service, Just the Packaging Department let the delivery down.

The Works service is very good. Unfortunately their packaging department let them down. When the courier delivered my parcel, it had burst open on two sides. The courier propped it up, so that he...

Trusted Customer

Feefo Verified

2 months ago

The service from the works was great. The product I bought was excellent. My only issue was with Evri who delivered the product over 2 weeks later than expected delivery date. This means I would...

Roger O'Brien-Hill

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Prompt delivery and service

Gillian Turner

Feefo Verified

GBR

2 months ago

What Gillian Turner said about The Works:

Non delivery

I didn’t receive the diaries. The message said could not deliver

Donna Smith

The Works

2 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. The couriers have advised that this order was badly damaged in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

Trusted Customer

Feefo Verified

2 months ago

Great service

Did the job and delivered very quickly great service used a few times now

Trusted Customer

Feefo Verified

2 months ago

Good Service

This was easy to set up an order for the book I wanted & it arrived quickly with no problems.

Trusted Customer

Feefo Verified

2 months ago

Amazing! Excellent!

Trusted Customer

Feefo Verified

2 months ago

Selling products they don’t have

Selling books they don’t even have - book was never dispatched to the courier. Refunded immediately when I queried where it was so obviously never had any intention of supplying the book. Had I not...

Donna Smith

The Works

2 months ago

Good afternoon, Thank you for your feedback. We can confirm that your order was despatched. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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