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The Moorings Reviews

https://www.moorings.com/

Unforgettable Yacht Charter Experiences

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The Moorings is no longer an active Feefo customer
Displaying all 830 reviews
TC
Trusted Customer
Detroit, MI
6 years ago
Date of purchase: 11/26/2018
What Trusted Customer said about The Moorings:
Great trip will do it again, however wish service was a little better
Many items....had a punch list of missing items on the boat...took at least 6 hours to get them.......We had no keys for the door.....report upon check-in on Thursday at 2pm.....did not get anyone to...

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Ian
The Moorings
6 years ago
Thank you very much for your review and it is great to hear you enjoyed your experience overall. We will pass along your concerns to our operations team in Tortola to improve service and communication in the future. We hope to see you back on the water with us soon!
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TC
Trusted Customer
6 years ago
Date of purchase: 08/09/2018
What Trusted Customer said about The Moorings:
Love the Moorings.... We’ll be back.
These are the best family vacations. The boats are always immaculate, fully functioning and ready to go. The facility is clean, welcoming and well organized (happy to see the Tortola Base has...

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Ian
The Moorings
6 years ago
Thank you! We will relay your positive feedback to the team in Tortola.
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Trusted Customer
6 years ago
Date of purchase: 01/08/2018
Checkout was a zoo. After that, service was good.
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Ian
The Moorings
6 years ago
Thank you for your review. We will pass along your comments to our Operations team locally to improve the arrival experience in the future.
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TC
Trusted Customer
6 years ago
Date of purchase: 09/10/2018
What Trusted Customer said about The Moorings:
Left at STT & Tortola ferry with no ride, boat not ready, captian poor
Although we paid for transfers we never got picked up at STT or in Tortola. We were forced to take a cab from both places. The boat wasn't ready at noon, we waited for 3 hours. The team at the marina...

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Ian
The Moorings
6 years ago
Thank you for your review. We are sorry to hear of your recent experience in the Virgin Islands. Please email us directly at customer.care@thlmarine.com so that we can discuss this with you further and get more detailed information as to what may have gone wrong. Certainly this is not the standard to which we hold ourselves and would like to ensure this does not happen again.
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TC
Trusted Customer
Camano Island
6 years ago
Date of purchase: 03/20/2018
What Trusted Customer said about The Moorings:
Another great vacation
I did not know what to expect post-Irma, services are doing as well as could be expected. Bar, food and boat were in great shape.
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TC
Trusted Customer
6 years ago
Date of purchase: 08/06/2018
What Trusted Customer said about The Moorings:
It was a perfect trip
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Ian
The Moorings
6 years ago
That's what we like to hear! Thank you for your feedback.
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Trusted Customer
6 years ago
Date of purchase: 08/30/2018
Good service from the technical dept. They assisted us within a few hours of both our calls. Front desk staff was very nice. They could use assistance to get the stuff customers were asking for...

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Ian
The Moorings
6 years ago
Thank you very much for your detailed review. We will ensure this information is relayed to the base staff so that we can improve upon these procedures in the future.
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TC
Trusted Customer
6 years ago
Date of purchase: 10/26/2018
What Trusted Customer said about The Moorings:
El barco bien, los servicios malos.
El servicio de atención en general es muy pobre en la marina. Nadie estaba esperándonos cuando llegamos. En general no vi mucha predisposición a evacuar dudas o preguntas del huesped. En cuanto no...

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Ian
The Moorings
6 years ago
Apreciamos sus comentarios puedo asegurarle que esto no es nuestro estándares de The Moorings y si usted no lo ha hecho por favor póngase en contacto con nuestro equipo de Customer Care a customer.care-thlmarine.com y hacerles saber lo que experimentó para que podamos estar seguros de que esto no suceda en el futuro. Esperamos verlo pronto en su proximo alquiler de yate con The Moorings.
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TC
Trusted Customer
6 years ago
Date of purchase: 08/26/2018
What Trusted Customer said about The Moorings:
Love sailing your boats
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Trusted Customer
6 years ago
Date of purchase: 06/11/2018
great service
Excellent service
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About The Moorings
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
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+1 888-952-8420
93 N Park Pl Blvd, Clearwater, Florida, FL 33759, United States
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About The Moorings
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.