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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

Carmel, CA

7 years ago

What Trusted Customer said about The Moorings:

Excellent, but not perfect ...

The communications between the Florida office and Road Town base are unreliable. We submitted a provisions order that was not transmitted to the Moorings base. So there were no provisions when we...

Ian

The Moorings

7 years ago

Thank you for your review. We are sorry to hear of the issues you experienced while ordering provisions but do hope that the remainder of your vacation went smoothly and you enjoyed your time in the BVI.

Product reviews

Date of purchase: 11/26/2018

0

TC

Trusted Customer

Atlanta

7 years ago

What Trusted Customer said about The Moorings:

Booking agents are wonderful. We were told if we get there the night before we can leave first thing in the am. This is not exactly what happens when you get to Tortola. Our boat wasn't ready for us...

Ian

The Moorings

7 years ago

Thank you for your review. The issues you experienced upon arrival to the marina are concerning. I have forwarded your feedback to our customer care team, as we would like to hear about this in more detail to ensure it does not happen again. They should reach out to you directly, but if you have any immediate questions or concerns, please reach out to us at customer.care@thlmarine.com. We look forward to speaking with you.

Product reviews

Date of purchase: 01/31/2019

0

Trusted Customer

7 years ago

The boat was perfect. The check-in process was vague and confusing to navigate.

Ian

The Moorings

7 years ago

Thank you for your feedback. We are sorry to hear of any difficulty you experienced up check-in, but do hope that you enjoyed your time in the islands. If you have any questions or concerns please reach out to us directly at customer.care@thlmarine.com. We hope to have you on board again someday soon!

Product reviews

Date of purchase: 09/28/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

attitude at base was improved over two years ago.

Ian

The Moorings

7 years ago

Thank you for your feedback. We are working hard to improve the check-in procedure at the marina and we hope to show a vastly improved arrival experience over the next few months. We hope that the remainder of your charter went smoothly and you enjoyed your stay in the Islands. If you have any questions or concerns, or would like to discuss your recent charter further, please contact us at customer.care@thlmarine.com

Product reviews

Date of purchase: 12/15/2018

0

Trusted Customer

7 years ago

Perfect week of cruising with great snorkelling & many islands to explore!

The entire Moorings team (from initial booking, to pre-provisioning, to the briefing, to the always-available base team on VHF) was professional, helpful, and friendly.

Ian

The Moorings

7 years ago

Thank you for your feedback. We are thrilled you hear you enjoyed your vacation experience with The Moorings!

Product reviews

Date of purchase: 12/30/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Booking the trip was easy and I was well supported by Brad. Service once we got on the boat was slow or not as expected.

Ian

The Moorings

7 years ago

Thank you for your review, we hope that you enjoyed your time in the islands. We will ensure your feedback is passed to the operations management to ensure the experience is improved for future charters. If you have any questions or concerns please contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 01/29/2019

0

Trusted Customer

7 years ago

sub par

We showed up to a boat that had 2 filthy bathrooms and a hole where the gps should have been. We got the 7am boat orientation so we could leave by 8 and meet our friends and we couldn't leave till...

Ian

The Moorings

7 years ago

Thank you for your feedback. Certainly this is discouraging and not at all indicative of the level of service The Moorings strives to provide. I have forwarded this to our customer care team to ensure it is properly logged in our system so that it can be addressed. If you would like to discuss this further please reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 01/10/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Just returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...

Product reviews

Date of purchase: 02/19/2019

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Moorings had everything ready and service was fantastic

Ian

The Moorings

7 years ago

Thank you for your kind review! We are glad you had a seamless vacation experience and everything went well. We hope to see you on board again someday soon.

Product reviews

Date of purchase: 02/16/2019

0

Trusted Customer

7 years ago

This is our second charter through Moorings. Great customer service and such friendly helpful staff. The few minor issues we had were addressed promptly and fixed with no problems. Can’t say enough...

Ian

The Moorings

7 years ago

Thank you very much for your kind review. We are thrilled to hear you had a great experience on your recent vacation with us, and look forward to hosting you on charter again someday soon!

Product reviews

Date of purchase: 11/26/2018

0

The Moorings Reviews

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Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (43)View product websiteThe boat seemed brand new, but it was not. The engine hours were approaching 1,000, and the generator hours were close to 3,000. Everything was spotless and, except for some minor glitches, well...Read more

TortolaMore reviews of this product (142)View product websiteBooking agents are wonderful. We were told if we get there the night before we can leave first thing in the am. This is not exactly what happens when you get to Tortola. Our boat wasn't ready for us...Read more

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (22)View product websiteLiked the boat. Besides broken stuff.

TortolaMore reviews of this product (401)View product website

Moorings 38.1 - 2 Cabin MonohullMore reviews of this product (14)View product website

TortolaMore reviews of this product (401)View product websiteshould be a way to better minimize time at base. never able to get out the first day. lost vacation time.

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (30)View product websitemissing fire extinguisher, broken tv, swim platform operable but had issues, outboard had duct tape cover

BelizeMore reviews of this product (24)View product websiteGreat snorkeling, lots of islands to explore, good winds.

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteSecond time chartering this boat. Love it! So roomy. Only complaint is toilet is too small.

TortolaMore reviews of this product (401)View product websiteWifi was not available. Keys for boat didn't work. We had to find our own cooler and ice. Communication regarding our questions was not always correct.

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (43)View product websiteWe couldn't lock the boat with the keys we were given. Our friends were robbed on Cooper Island and they couldn't lock their boat either. The sails needed some work. The battens were too long and...Read more

TortolaMore reviews of this product (142)View product website

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product websiteweathered and dirty and was a hurricane boat with cracks

TortolaMore reviews of this product (142)View product websiteJust returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...Read more

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (50)View product websiteJust returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...Read more

TortolaMore reviews of this product (401)View product website

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product website

TortolaMore reviews of this product (401)View product website

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product website

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Who can leave a Feefo review?

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How do we deal with fake reviews?