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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,873 reviews

Trusted Customer

Preston Lancashire

8 years ago

What Trusted Customer said about The Insurance Emporium:

Simple and straight forward.

I found it very easy to follow the instructions in completing any form needed to purchase insurance from my two cats.

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

3 policies taken out and documentation when eventually sent was inaccurate and needed additions adding. Monthy charges varied between 2 policies that were identical. Impossible to get through on the...

Daniel

The Insurance Emporium

8 years ago

Thank you for your feedback and I am sorry that you have received a below level of service to date. This is not indicative of our usual levels of service. A senior member of our team will contact you to resolve any outstanding issues.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

8 years ago

Issues now sorted and resolved. Thank you for the quick response.

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

The communication was good and very simple to follow

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

cheap insurance

cheapest insurance quote with good offers easy to get a quote and easy to purchase

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Very helpful in explaining the benefits of the policy & making sure I got the cover required

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Poor customer service!

As my dog is only 2 I am not an expert in pet insurance and as there is 4 different types of cover I wanted further advise. I obtained my quotes from compare the market and called the Emporium team...

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback.

I am sorry you feel as though you have not received the highest standard of service we always aim to provide. I can assure this will be dealt with within our strict training guides. I have asked a senior to contact you today to go through your queries and any action taken to deal with your concerns.

Kindest Regards

Michelle Corner

Customer Contact Team Leader

Trusted Customer

8 years ago

The concerning this is you say you try and offer a high standard service but i spoke to two members of staff and recieving shocking information and appalling service.

Trusted Customer

8 years ago

Quick & simple

Trusted Customer

8 years ago

It was very easy to take the policy out but when I have sent an email to cancel within the 14 day cooling off period, I have had NO reply.

Trusted Customer

8 years ago

I would use them for everything if I could

So quick and easy!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Well done

They were very helpful and very efficient

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