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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,880 reviews

Trusted Customer

8 years ago

Just what I would expect

Polite and informed service

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We note you gave us a 1 star rating, yet you seem to be happy with the policy.

Was this an accident or have you got any specific concerns you would like us to address?

Best wishes

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Easy

Relatively easy experience considering I am a pensioner and not very good on-line.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Fast efficient service advisor straight to the point no frills job done

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Result

Listened to my requirements Acted Minimum time Maximum results First class service

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Excellent customer service with great vfm.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

What Trusted Customer said about The Insurance Emporium:

Pet insurance

Have only just purchased a pet insurance was easy to find a quote was nt pressured into buying so had time to consider the insurance

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

Chelmsford

8 years ago

What Trusted Customer said about The Insurance Emporium:

Poor service and nil response

Despite two emails stating incorrect details, including the name on the policy and email address, the company has not even had the courtesy to reply. I do find this ignorant!

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We have located the emails you reference and we're in the process of getting back to you.

Best wishes

Trusted Customer

8 years ago

Competitive rates

Competitive offering on better terms than my previous pet insurance.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

beyond annoyed as cover dropped due to making a one off payment

What i found really annoying was that the level of cover that decreased because i was making a one off payment and not signing up to a monthly dd. not happy , really not happy

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

A monthly policy is more expensive over the course of a year, hence a higher cover level. The difference in cover is transparently detailed on our website.

If you have any queries, our Customer Contact Department are happy to help.

Best wishes

Trusted Customer

8 years ago

excellent service simple easy to use website

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is wonderful to hear your appreciation.

Best wishes

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