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The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,882 reviews

Trusted Customer

7 years ago

Easy to deal with

Straightforward

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Rating request not necessary on this occasion,

Initially I was very pleased indeed with the experience in every way. Unfortunately my wife and I have since decided to stay with our long standing insurance provider and cancelled the Policy from...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

Whilst it's disheartening to hear you've cancelled your policy, we understand the best course of action is always to purchase the best policy suited to your needs.

We hope we can welcome you to The Insurance Emporium in the not too distant future!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

We talked to a person at the vets and she recommended you

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear about the recommendation; hopefully you'll be able to recommend us too.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Very poor telephone response

Customer service is fine ONCE YOU GET THROUGH. Telephone access is dismal and you have to listen to a load of **** before getting to an option of talking to someone. On three occasions I gave up...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear you've had trouble getting through; we have been very busy recently so waiting times on the phone have been longer than we'd like.

We hope you never need to claim but if you do, the process will be smooth.

Best wishes

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

I had a policy out with e and l .My dog Maggie died put claim in Spoke to a person on line as excess very high £140 plus 35 percent of get a fees to be told it's ONLY £300 WELL TO THST PERDON IT MSY...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

We're sorry to hear you feel this way; please accept our condolences for your sad loss. We can assure you that all claims are assessed in accordance with your policy documentation. We are confident the claim will have been assessed correctly.

If you would like to discuss the claim further, a member of the Claims Department would be happy to speak with you.

Best wishes

Trusted Customer

7 years ago

To be told that it's only Only £300 hurt .It may Only be£300 , to that person but to me it's a lot of money. That's what I'm upset about

Tom

The Insurance Emporium

7 years ago

Thank you for your response.

We can only apologise if you feel upset about what's been said; we can assure you that there was no intent to cause any disconcert.

Trusted Customer

Skewen

7 years ago

What Trusted Customer said about The Insurance Emporium:

Good prices and good communication

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

no fuss nice and easy instructions done quickly and job well done

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

All easy and good value

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

The service I received was good. The website was very easy to use. The only reason I didn’t award 5 stars was because I had to chase up my policy documents because they weren’t sent out as promised...

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation; apologies for the document issue though, we trust you've received them now.

Welcome to The Insurance Emporium!

Trusted Customer

7 years ago

Yes I have now received the documents. Thank you.

Trusted Customer

7 years ago

Excellent value, no fuss horse insurance

Straight forward, no fuss questions. No hard sell. Provide just what you are looking for. Excellent value for money with no hidden fees or extra's

Tom

The Insurance Emporium

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

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