How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,886 reviews

Trusted Customer

7 years ago

Very helpful

Ever so helpful and actually added discounts that had not previously been added to my other policies.

Jordan

The Insurance Emporium

7 years ago

Thank you for the excellent review and feedback, we're pleased to see we delivered a 5 star service :-) The Insurance Emporium

Trusted Customer

7 years ago

I wasn’t particularly impressed with the girl that took my call. She didn’t seem as if she could be bothered, very flat! No chit chat just very straight to the point.

Jordan

The Insurance Emporium

7 years ago

Good morning, Thank you for your review and feedback, it's disappointing to read that we've fallen short of our usual 5 star service when you called.Feedback has been passed to our Company Trainers for investigation.We're confident we can provide our usual service should you need to use us or contact us in future.Kind regardsThe Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

New Customer

Bought pet insurance online, simply and easy to purchase and good price.

Jordan

The Insurance Emporium

7 years ago

Good afternoon, thank you for taking the time to leave this great review.We're pleased to see that our online application process was easy to follow.The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

quick efficient service

very friendly service. quick and efficient.

Jordan

The Insurance Emporium

7 years ago

Thank you! We always aim to deliver a fast and efficient service no matter how you need to use us! The Insurance Emporium

Trusted Customer

7 years ago

Nice

Great price and smooth process when I made a claim.

Jordan

The Insurance Emporium

7 years ago

That's great to hear! Thank you for the 5 star feedback! The Insurance Emporium

Trusted Customer

7 years ago

Very friendly

Very friendly service

Jordan

The Insurance Emporium

7 years ago

Welcome aboard and thank you for the brilliant review! We're pleased to see the service was 5 stars! The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Amazing help and service

People on the phone was great hrlp and professional.

Jordan

The Insurance Emporium

7 years ago

Welcome aboard! Thank you for the 5 star feedback! The Insurance Emporium

Trusted Customer

DEWSBURY

7 years ago

What Trusted Customer said about The Insurance Emporium:

The best options towards quality care for your loved one or loved ones.

It was an easy form to fill in with not any complicated questions to answer. As a fellow dog owner said to me the day after i had completed my forms. Thank you for informing me of them ,The Insurance...

Jordan

The Insurance Emporium

7 years ago

Welcome aboard!Thank you for taking the time to share your experience with us. It's great to see that we've stood out for you and you've found the product for you!Kind regardsThe Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Credit where its due. Easy to deal with, very pleasant on the phone and explained the policy in a way which was easy to understand. Hoping I don't need to claim wedding insurance but if the...

Jordan

The Insurance Emporium

7 years ago

Thank you for the fantastic review and feedback. We hope your special day goes smoothly! The Insurance Emporium

Trusted Customer

7 years ago

Couldn't register on line. Had to ask for a pdf download which was with me in minutes. Call handler was pleasant and efficient.

Jordan

The Insurance Emporium

7 years ago

Sorry to hear about the difficulties registering online! Glad to hear you got sorted when calling us! The Insurance Emporium

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo