How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,888 reviews

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Service was very good

Customer service was very good and streamlined. Product was what I wanted

Jordan

The Insurance Emporium

7 years ago

Thank you for your brilliant review and feedback! We're pleased to welcome you aboard! The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Competitively priced and value for money dog insurance

Jordan

The Insurance Emporium

7 years ago

Good afternoon, Welcome to The Insurance Emporium, thank you for your great review :-) The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

Polite and was able to answer any questions

Jordan

The Insurance Emporium

7 years ago

Thank you for your review and feedback, we're pleased to welcome you aboard! Kind regards The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

I've simply signed up nothing to judge yet

Jordan

The Insurance Emporium

7 years ago

Thank you, We're confident that we'll deliver a 5 star service should you need to use the product in future. Kind regards The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

on line was very confusing so telephoned and was pleased with the assistanc

Staff were very good but On line was confusing as the querstions were not clear and there was no explanations.

Jordan

The Insurance Emporium

7 years ago

Thank you for your review and feedback, we're sorry to learn that you found the website confusing, we're pleased to see our Customer Contact Department managed to sort things out for you when you called. If you have any suggestions regards the website we'd welcome them by email - feedback@emporium.co.uk Kind regards The Insurance Emporium

Trusted Customer

7 years ago

What Trusted Customer said about The Insurance Emporium:

simple and straightforward with a good value product

Jordan

The Insurance Emporium

7 years ago

Thank you! We're pleased to welcome you aboard and we look forward to sharing adventures with you The Insurance Emporium

Trusted Customer

Hampshire

7 years ago

What Trusted Customer said about The Insurance Emporium:

Quality & Value

On line process, clear 7 simple. Subsequent needed to call re a second dog who had a pre condition and the call was handled professionally and carefully.

Jordan

The Insurance Emporium

7 years ago

Good morning, Thank you for your 5 star feedback, we always aim to provide exceptional service whether that be online or over the phone :-) The Insurance Emporium

Trusted Customer

7 years ago

Website was really easy to use

Really easy to use

Jordan

The Insurance Emporium

7 years ago

Thank you for your excellent feedback, We worked really hard on our website so it's always great to receive praise for it! The Insurance Emporium

Trusted Customer

7 years ago

Easy and straightforward to use.

Jordan

The Insurance Emporium

7 years ago

Welcome aboard! Thanks for the fantastic rating and feedback! The Insurance Emporium

Trusted Customer

7 years ago

I have only just purchased this insurance package, so I will see how it goes. Buying the package was incredibly easy.

Jordan

The Insurance Emporium

7 years ago

Thank you for your review and feedback, We thank you for leaving your review, we hope that our application process was a 5 star experience and your 3 star review is in view of the fact that you're yet to experience the claim journey? We're confident we can deliver a 5 star experience should you need to claim. Kind regards The Insurance Emporium

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo