The Electra Blinds Company Reviews

Thank you for your valued feedback. We're glad to hear your free fabric samples arrived promptly - we will always try to despatch on the same day if we can. We're also pleased to hear you found the installation of your blinds straight forward and that your programming issue was resolved promptly. We do pride ourselves on the quality of our made-to-measure blinds and we are delighted to hear you would recommend us to your friends and family. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you are happy with the customer service you received from Electra Blinds! We will be sure to pass your comments on to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you are happy with your Electra Blinds! We will be sure to pass your comments on to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you were satisfied with your Electra Blinds experience. We will be sure to pass your comments on to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you were satisfied with our customer service and your Electra Blinds. We will be sure to pass your comments on to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear you're pleased with your Electra Blinds and how easy they are to operate! We do apologise that your order took slightly longer than we would both have liked to arrive with you. While we do endeavour to meet our average despatch time of 6 working days, occasionally we can encounter unexpected delays (especially in the current environment) from our suppliers that extend this. We do take on board your feedback regarding regular order updates and hope your Electra blinds bring you much joy in the coming years! Kind regards, Electra Blinds.

Dear Mr McIntyre,Thank you for your valued feedback. We're sorry that your order took longer than expected - while we do endeavour to meet our estimated average delivery times, occasionally unexpected delays can occur due to issues outside of our control. We trust that your Electra Blinds will be worth the wait! We're also concerned to hear you had some trouble with your set-up instructions. Feel free to provide further details via email on the issues you experienced as we take all customer feedback on board and will always make improvements where necessary.Kind regards, Electra Blinds

Thank you for your valued feedback. We're so glad to hear you were satisfied with our communication and your Electra Blind packaging. We will be sure to pass your comments on to our colleagues. Kind regards, Electra Blinds.

Thank you for your valued feedback. We're so glad to hear that you are pleased with the quality of your Electra Blind and the packaging was satisfactory. We do take great care with our packaging and pride ourselves on producing a quality product.The quick 'how to fit' video on our website is primarily for demonstration purposes for customers considering our blinds, to show you that all it requires is the mounting of brackets and then the cassette unit simply 'clicks' into place. We then send out a comprehensive step by step installation guide for you to follow once the blinds arrive. Of course each blind installation is different, larger blinds will be heavier and may require a second person to help install and for specialist cases like steel lintels, we are on hand to offer specific advice on drill bits and screw types. We do take your point about the cassette assembly; in the past we would send cassetted blinds out fully assembled for your convenience, but regrettably found that the end-caps were often damaged during transit and so we made the decision to send these separately with easy to follow instructions. Our batteries do come with some residual charge so you should not need to charge the prior to installation, and charging is a case of connecting them like a phone charger. However we have looked into your order and can confirm that the charging tails were indeed missing from your order. We really apologise for this. We have recently updated our motor range and it looks as though the automatic process was not working correctly. This issue has now been resolved so we thank you for bringing it to our attention.We trust this response addresses the issues raised and do hope that your blinds bring you joy for many years to come. Kind regards, The Electra Blinds Team.

Thank you for your valued feedback. We're so glad to hear you were satisfied with your Electra Blind and that it was easy to install. We will be sure to pass your comments on to our colleagues. Kind regards, Electra Blinds.