The Cultural Experience Reviews

Thank you for taking the time to share your detailed feedback on your recent Napoleon in Italy tour. We are sorry to hear that aspects of the tour did not meet your expectations, and we appreciate you setting out your concerns so clearly. We are pleased that you found John Gill knowledgeable, engaging and professional, and we are glad that his guiding was a positive part of the experience. We do acknowledge your concerns regarding the coach and onboard facilities. This was not in line with the standards we expect from suppliers used on our tours, and we were in contact with the coach company during the tour about the situation. We have also followed this up with them since. Regarding the amount of time spent travelling, the tour was designed to follow the 1796–97 campaign in chronological order as closely as possible. Given the geography of the campaign, this inevitably involved covering a considerable amount of ground by coach. This tour was advertised as a Level 2 tour, our standard tour type, which can involve walking along country tracks and up slopes to reach vantage points, with distances of up to a few miles a day and occasionally up to six miles. From your comments, one of our Level 3 tours may have been more suited to the more walking-focused battlefield experience you were looking for, such as Walking Waterloo or Walking Austerlitz. https://www.theculturalexperience.com/tours/walking-waterloo-battlefield-tour/ https://www.theculturalexperience.com/tours/walking-austerlitz-tour/ We also note your comments regarding the age profile of the group. The average age of our clients is over 50, and we try to make this apparent through the group photographs and presentation of our tours on the website. With regard to the stop near the Lidl car park, this is not our normal choice of location for discussing a battlefield, and we understand why you found the setting disappointing. We can only assume the guide considered it the most suitable and/or safest available place to stop at that point in the itinerary. On the hotel arrangements, we do reserve the right to alter hotel locations where necessary. In this instance, the move from Turin to Bra was made in what we believed to be the best interests of the group and the logistics of the tour. We also felt the historic character of the hotel in Bra was in keeping with the nature of the tour. We are also sorry to hear that the dining arrangements did not always meet your expectations. We do our best to ensure that notified dietary requirements are communicated clearly to hotels and restaurants, and we will review this carefully. Thank you again for your feedback. We are sorry that the tour was not the experience you had hoped for, and we will take your comments into account when reviewing this itinerary.

Thank you very much for your kind review. We are delighted to hear that you enjoyed the tour and that both the expert guide and tour manager helped make the experience so rewarding. It is wonderful to know that the sites visited and the structure of the itinerary worked so well throughout the week. We also appreciate your thoughtful comments regarding the dining arrangements and value your perspective. Feedback such as this is always helpful as we continue to refine our tours. Thank you as well for your kind words about our office team. We are pleased we could assist with your post-tour stay in London. We very much appreciate your support and hope to welcome you on another TCE tour in the future.

Thank you very much for your thoughtful review. We are delighted that your first tour with The Cultural Experience proved such a positive experience from start to finish. It is wonderful to hear that Dr Harry Sidebottom and Dr Fiona Richards helped make the tour so engaging and enjoyable. Their expertise, enthusiasm and attention to detail are greatly valued, and we are pleased that the itinerary gave such a vivid insight into the world of ancient Macedon. We are also glad that the group atmosphere, dining experiences and overall organisation contributed so positively to your trip. Thank you again for travelling with us and we very much hope to welcome you on another tour in the future.

Thank you very much for your lovely review. We are delighted to hear how much you enjoyed exploring the ancient sites of Macedon and that the tomb of Philip II proved such a highlight. It is wonderful to know that the expert presentations from the tour historian and the organisation of the tour manager enhanced your experience, and that the restaurants and modern Greek cuisine were so well received. Thank you again for travelling with us and we hope to welcome you on another tour in the future.

Thank you very much for your detailed and thoughtful review. We are delighted to hear that you found the tour such a rich and memorable experience and that Dr Simon Elliott’s expertise and leadership helped bring the Greco-Roman world so vividly to life. It is also wonderful to know that the group atmosphere added so positively to your enjoyment of the tour. We do, however, appreciate your candid feedback regarding the hotel accommodation and aspects of the dining experience. Your comments have been noted carefully and will be shared with our operations team as part of our ongoing review process. Thank you again for travelling with us and for your recommendation to fellow history enthusiasts. We very much hope to welcome you on another tour in the future.

Thank you for your detailed review of our Salonika: War in the Birdcage tour. We are delighted that you enjoyed Alan Wakefield’s expert guiding and Romeo’s attentive tour management. We appreciate your comments regarding the hotels, challenging road conditions, and the physical demands of the tour. We will review our tour information to ensure the fitness requirements are described more clearly. We are also sorry that you experienced difficulties using the Tripcast app and will look into how we can improve guidance for customers. Thank you again for your helpful feedback. We are very pleased that you had a very good experience overall and would travel with us again.