Hi Alex, we're sorry for the poor impression this has caused you. When we send you your renewal price for the following year, we cannot guarantee that this will be the same or less as you previously paid unfortunately.
As an intermediary, we offer you the premiums that have been set by the panel of leading insurers we work with. We always offer our customers the best price and terms available from this panel at the time. We hope that you will accept our apologies if you feel that the price was not competitive and we hope we're able to offer you a more competitive price in the future.
Thank you for taking the time to leave your review.