I placed my order for click and collect on 05/03/20 and received an email from tessuti informing me that my order had been dispatched on 07/03/20. One week later I am yet to receive and email to say...
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R Kelley
Tessuti
6 years ago
Hi there,
Thank you for taking the time to leave this review.
I am sorry to hear that you haven't received your order as expected.
I have looked into this for you and sent an email with an update.
We hope to hear from you again soon.
Kind regards,
Bekki
Tessuti Online Review Team
Date of purchase: 03/07/2020
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Talal Makineh
6 years ago
What Talal Makineh said about Tessuti:
Excellent !
Mollie
Tessuti
6 years ago
Hello Talal,
Thank you for your review.
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Ordered a Canada goose jacket, revived a pair of reebok pants instead with the invoice for the jacket. Awful.
Mollie
Tessuti
6 years ago
Hello Kai,
Thank you for your review.
I am so sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
Looking into your account I can see that this has now been resolved and a full refund has been processed, however if there is anything further I can assist you with in relation to this please do not hesitate to email us on: onlinereviews@tessuti.co.uk quoting reference: #9208975 in the subject.
We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly.
We hope to hear from you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Product reviews
Date of purchase: 03/06/2020
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Trusted Customer
6 years ago
Excellent,quick & thorough!
Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Date of purchase: 03/05/2020
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Mrs Kelly Norcliffe
6 years ago
What Mrs Kelly Norcliffe said about Tessuti:
Efficient and quick service, no issues on any of my orders
Mollie
Tessuti
6 years ago
Hello Kelly,
Thank you for your review.
I am pleased to hear that you are happy with your recent shopping experience with us!
Nothing pleases us more than when our customers are happy.
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Hello,
Thank you for your review.
I am pleased to hear that you are happy with the delivery of your recent purchase!
I am sorry to hear that your item was not suitable on this occasion.
We really hope to see you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Fantastic service. Hassle free and prompt delivery
Mollie
Tessuti
6 years ago
Hello Clare,
Thank you for your review.
I am pleased to hear that you are happy with the delivery of your recent purchase and the service you received.
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Product reviews
Date of purchase: 03/01/2020
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Trusted Customer
6 years ago
Service was excellent. The let down was in the sizing of the products that I purchased. Neither item fit me. But that has no impact on the level of service I received.
Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
I am pleased to hear that you are happy with the recent service you received!
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
I ordered a CP sweatshirt and it didn’t have the badge on it I’ve sent it back a week ago and haven’t heard anything back
Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
I am sorry to hear this!
I can advise that we ask to allow up to 14 days for the return to be processed.
Looking into your account I can see that this is currently being looked into by our customer care team, however should you require any further assistance in relation to this please do not hesitate to email us on: onlinereviews@tessuti.co.uk quoting reference: #9141274 in the subject.
We really hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
Tessuti Online Review Team
Deliver the products in the time they state, I’ve been waiting for over a week and I still haven’t received it
Mollie
Tessuti
6 years ago
Hello Jeremy,
Thank you for your review.
I am sorry to hear that you are unhappy with your shopping experience with us!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however if there is anything further I can assist you with in relation to this please do not hesitate to email us on: onlinereviews@tessuti.co.uk quoting reference: #9141147 in the subject.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
